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Management of Impartiality
GCC is committed to impartiality in providing management system certification services and has stated this commitment clearly in its business policy which is available to public in the website.
GCC identifies, analyse and document the possibilities for conflict of interests arising from provision of certification including any conflicts arising from its relationships. Having relationships does not necessarily present a conflict of interest. However, if any relationship creates a threat to impartiality, GCC will document and be able to demonstrate how it eliminates or minimizes such threats. This information willl be made available to the committee for safeguarding impartiality. The demonstration shall cover all potential sources of conflict of interests that are identified, whether they arise from within the GCC or from the activities of other persons, bodies or organizations.
GCC ensures that where relationships pose an unacceptable threat to impartiality, in that situation certification shall not be provided.
Any potential conflict of interest is reviewed at the contract review and at the time of selecting audit team. Audit team members have signed Confidentiality Agreement which includes declaration of independence to ensure confidentiality and impartiality of them.
GCC and any part of the same legal entity do not offer or provide management system consultancy.
If the relationship between the consultancy organization and GCC or its employees poses an unacceptable threat to the impartiality, GCC will not provide certification services. (A relationship that threatens the impartiality of GCC can be based on ownership, governance, management, personnel, shared resources, finances, contracts, marketing and payment of a sales commission or other inducement for the referral of new clients, etc.)
GCC will not certify another certification body for its management system certification activities.
GCC is an independent company and it is policy of GCC not to own any other business/company as a whole or partial and if a relationship poses an unacceptable threat to impartiality, such as a wholly/partially owned subsidiary of GCC or any employee, GCC will not provide certification services.
GCC through legally enforceable agreements, have a policy and arrangements to safeguard the confidentiality of the information obtained or created during the performance of certification activities at all levels of its structure, including committees and external bodies or individuals acting on its behalf.
GCC will inform the client, in advance, of the information it intends to place in the public domain. All other information, except for information that is made publicly accessible by the client, shall be considered confidential. Except as required by accreditation bodies or governmental authorities, information about a particular client or individual will not be disclosed to a third party without the written consent of the client or individual concerned. Where GCC is required by law to release confidential information to a third party, the client or individual concerned shall, unless regulated by law, be notified in advance of the information provided.
GCC has established a confidentiality agreement to make sure that all staff, employees, auditors and contractors and members of committees act in a strictly trustworthy and unbiased manner in relation to both GCC and GCC client while fulfilling their duties. The agreement requires them to save for disclosing Confidential Information relating to GCC Client only to GCC and will keep all Confidential Information secret and, in particular and not divulge or disclose any of it to any third party.
This is a requirement to keep all documents and other material incorporating any Confidential Information separate from their own documents and materials.
GCC requires that all staff (including directors), employees, auditors and contractors and members of committees to sign the confidentiality agreement before doing any activity related to GCC.
GCC has made available and use equipment and facilities that ensure the secure handling of confidential information.
Suspending, withdrawing or reducing the scope of certification
GCC has documented Suspension and Withdrawing procedure which specifies the activities for suspension, withdrawal, extension or reduction of the scope of certification and the subsequent actions.
GCC maintains certification based on demonstration that the client continues to satisfy the requirements of the management system standard.
GCC will suspend certification in cases when:
The client’s certified management system has persistently or seriously failed to meet certification requirements, including requirements for the effectiveness of the management system,
The certified client does not allow surveillance or recertification audits to be conducted at the required frequencies,
Failure by Customer to meet the requirements for maintaining the Certification of management system, relevant legislation requirement or this Agreement.
Failure to take effective corrective actions to identified non-conformities within the set time limit
Failure to pay the fees due, upon written notice from GCC
Improper use is made of the certification status, the Certificate of Registration, or the GCC and/or JAS-ANZ Certification Mark
If the certified client has voluntarily requested a suspension (this must be submitted in writing)
GCC will publish or make publicly available the suspended status of certificates being or take other measures it appropriate.
GCC has enforceable arrangements with the certified client concerning conditions of withdrawal ensuring upon notice of withdrawal of certification that the client discontinues its use of all advertising matter that contains any reference to a certified status.
GCC, upon request, or by its own initiative, shall update the correct status of certification of client’s management system as being suspended, withdrawn or reduced of scope.
Complaints and Appeals
GCC has established a documented complaints and appeals procedure for handling them and resolve issues with clients, or third parties regarding any of its services.
GCC is responsible for all decisions at all levels of the appeals-handling process. GCC ensures that the persons engaged in the handling process are different from those who carried out the audits and made the certification decisions.
Submission, investigation and decision on complaints or appeals will not result in any discriminatory actions against the complainant or appellant.
The handling process includes at least the following elements and methods:
a) Receiving and documenting any written and verbal complaint or appeal in the internal NC sheet;
b) acknowledging receipt of the complaint or appeal and shall provide the appellant with progress reports and the outcome;
c) Appoint a respondent for each complaint or appeal;
d) Organising investigation of the complaint or appeal and take necessary actions to resolve the issue;
e) Sending a formal report on the complaint or appeal and actions taken to the complainant or appellant within 10 working days of the receipt;
f) Contacting the complainant or appellant within one month to seek confirmation that the response was received and found acceptable.
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