Our Policies

We transparently share our policies with the public and are open to any feedback as an opportunity to improve our service quality

Code of Conduct Policy

At Global Compliance Certification, we are committed to consistently behave according to a set of values and ethics and strive to meet our customers’ needs while serving the best interests of our surrounding communities and the public at large.

At Global Compliance Certification, all employees, auditors and contractors are expected to:

  • respect all employees, clients and business partners and be always polite and helpful
  • disclose any potential conflict of interest with GCC and its clients before accepting any job of that company or organisation
  • act in a trustworthy, ethical and unbiased manner in relation to both GCC, GCC clients and their interested parties while conducting duties as described in the agreement and requested by GCC
  • act professionally and ethically
  • reply to inquiries respectfully, and, if unable to supply the information requested, refer to the person from whom the information may be obtained
  • not discriminate against anyone in connection with their duties on the grounds of race, nationality, religion, political activity, gender, marital status, age, carer or family responsibilities, physical features, disability or impairment, pregnancy, breastfeeding or parental status, or sexual preference
  • be frank and honest at all times and refrain from any form of conduct that may cause any reasonable person unwarranted offence or embarrassment
  • adhere to the requirements of the Privacy Act 1988, the Act and procedures, Competition and Consumer Act 2010, Work Health and Safety Act 2011 or equivalent Work Health & Safety legislation, and all other relevant legislation or regulations where applicable
  • not promote or represent any business interests or any entity with which they have an interest or may have an interest
  • not accept any inducement, commission or gift or any other benefit from any interested party
  • not communicate false, erroneous or misleading information that may compromise the integrity of any audit
  • cooperate fully with any inquiry in the event of a complaint or any alleged breach of this policy

Impartiality Policy

  • Global Compliance Certification (GCC) identifies, analyses and documents the possibilities for conflicts of interest arising from the provision of certification, including any conflicts arising from its relationships.
  • If any relationship creates a threat to impartiality, GCC will document the instance and be able to demonstrate how it eliminates or mitigates such threats. This information will be made available to the committee for safeguarding impartiality.
  • The demonstration shall cover all potential sources of conflicts of interest that are identified, whether they arise from within the GCC or from the activities of other persons, bodies or organisations.
  • GCC ensures that where relationships pose an unacceptable threat to impartiality, certification shall not be provided.
  • Any potential conflict of interest is discussed during the contract review and at the time of selecting the audit team. Audit team members have signed an agreement which includes the declaration of independence to ensure confidentiality and impartiality.
  • GCC and any part of the same legal entity do not offer or provide management system consultancy.
  • If the relationship between the consultancy organisation and GCC or its employees poses an unacceptable threat to impartiality, GCC will not provide certification services. (A relationship that threatens the impartiality of GCC can be based on ownership, governance, management, personnel, shared resources, finances, contracts, marketing and payment of a sales commission or other inducement for the referral of new clients, etc.)
  • GCC will not certify another certification body for its management system certification activities.
  • GCC is an independent company and has a policy not to own any other business/company (wholly or partially). If a relationship poses an unacceptable threat to impartiality, such as a wholly/partially owned subsidiary of GCC or any employee of GCC, certification services will not be provided.

Confidentiality Policy

  • GCC, through legally enforceable agreements, has a policy and arrangements to safeguard the confidentiality of the information obtained, or created during the performance of certification activities at all levels of its structure, including committees and external bodies or individuals acting on its behalf.
  • GCC will inform the client in advance, of the information it intends to place in the public domain. All other information, except for information that is made publicly accessible by the client, shall be considered confidential. Except as required by accreditation bodies or governmental authorities, information about a particular client or individual will not be disclosed to a third party without the written consent of the client or individual concerned. Where GCC is required by law to release confidential information to a third party, the client or individual concerned will, unless regulated by law, be notified in advance of the information provided.
  • GCC has established a confidentiality agreement to make sure that all staff, employees, auditors, contractors, and members of committees act in a strictly trustworthy and unbiased manner in relation to both GCC and GCC’s clients while fulfilling their duties. The agreement requires them to disclose confidential information relating to GCC’s clients to GCC only and may not divulge or disclose any of it to any third party. This is a requirement to keep all documents and other material incorporating any confidential information separate from their own documents and materials.
  • GCC requires that all staff (including directors), auditors, contractors, and members of committees to sign confidentiality agreements before doing any activity related to GCC.
  • GCC makes available and uses equipment and facilities that ensure the secure handling of confidential information.

Suspending, Withdrawing or Reducing the Scope of Certification Policy

  • Global Compliance Certification (GCC) has documented a ‘Suspension and Withdrawing’ procedure which specifies the activities for suspension, withdrawal, extension or reduction of the scope of certification and the subsequent actions.
  • GCC maintains certification based on demonstrations from the client that continue to satisfy the requirements of the management system standard.
  • GCC will publish or make publicly available the suspended status of certificates or take other measures it deems appropriate. 
  • GCC has enforceable agreements with the certified client concerning conditions of withdrawal ensuring upon notice of withdrawal of certification that the client discontinues its use of all advertising matter that contains any reference to a certified status.
  • GCC, upon request, or by its own initiative will update the correct status of certification of a client’s management system as being suspended, withdrawn, or reduced in scope.

GCC will suspend certification in cases when:

  • The client’s certified management system has persistently or seriously failed to meet certification requirements, including requirements for the effectiveness of the management system
  • The certified client does not allow surveillance or recertification audits to be conducted at the required frequencies
  • The client fails to meet the requirements for maintaining the Certification of management systems, relevant legislation requirements or this Agreement
  • Failure to take effective corrective actions to identified non-conformities within the set time limit
  • Failure to pay the fees due, upon written notice from GCC
  • Improper use is made of the certification status, the Certificate of Registration, or the GCC and/or JAS-ANZ Certification Marks
  • If the certified client has voluntarily requested a suspension. (such a request must be submitted in writing)

Complaints and Appeals Policy

  • GCC has established a documented complaints and appeals procedure for handling complaints and resolving issues with clients, or third parties regarding any of its services
  • GCC is responsible for all decisions at all levels of the appeals-handling process. GCC ensures that the persons engaged in the handling process are different from those who carried out the audits and made the certification decisions
  • Submission, investigation and decisions on complaints or appeals will not result in any discriminatory actions against the complainant or appellant

The handling process includes at least the following elements and methods:

  • Receiving and documenting any written or verbal complaints or appeals in the internal NC sheet
  • Acknowledging receipt of the complaint or appeal and providing the appellant with progress reports and the outcome
  • Appointing a respondent for each complaint or appeal
  • Organising investigation of the complaint or appeal and take necessary actions to resolve the issue
  • Sending a formal report on the complaint or appeal and actions taken to the complainant or appellant within ten (10) working days of the receipt
  • Contacting the complainant or appellant within one month to seek confirmation that the response was received and found acceptable

Publicly Shared Procedures

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What Our Clients Say

The quality offer for GCC is consistently outstanding, exceeding my expectations every time and their staff is kind, friendly but also highly skilled. I was completely impressed with their professionalism and customer service. Thank you very much guys!read more
Multitasking Mum
Our auditor Sanyog Desai his professionalism and extensive knowledge made a significant impact on our journey to a successful audit.Once again, I would like to express my sincere gratitude for your great help.read more
I am pleased to share my overwhelmingly positive experience with the GCC auditor during the recent meeting. From start to finish, the auditor's professionalism, expertise, and commitment to the task at hand were truly remarkable.read more
Bahija Badal
I had the pleasure of dealing with GCC and the Auditor assigned to me to guide me through my NDIS re-verification audit . I like most people a little nervous that I may have missed something. From the start up zoom audit process I was greeted with a calm approach , I found the audit process not only informative and helpful but Al Matin gave me motivation again after what has been a very hard couple of years. He explained ways for me to keep growing and improving my business, my audit was successful and insightful, I would highly recommend any small business to be at ease when dealing with GCC and staff . An overall great experience.read more
Tracey L C
GCC have delivered a high standard of service which sets a precedence amongst their competitors. They were super informative and also educative which gives our organisation the confidence that our practices are in line with NDIS expectations. They're professionalism and delivery is commendable and I wouldn't hesitate in recommending their services to other providers. Thank you GCC! (Krisneil Care)read more
Catherine Castaneda
Great help! Made the audit process, quick easy and very positive. Thank you!
Slav Solo
What an amazing team, GCC made me feel so comfortable through out the audit process for Fidget & Co. The team is extremely helpful, communicative and professional. I highly recommend GCC.
Athena Parousis
What a Team!As scary as an audit can be these guys made it seem so simple with their informative and regular communication.The auditor (Christine) explained everything in a way that I was able to understand exactly what I needed to do, excellent communication.I highly recommend GCC to anyone needing help with their Audit process, or simply for advice.Thank you to all the Team.read more
Thanks to GCC for all support and help , especial for our auditor Mel . she is very professional , knowledgeable .
lin lin
My experience with my auditor Frann, was very pleasant. Thank you so much for your professionalism. I will certainly engage GCC for my next audit.
Kikoo Ndhlovu
I’ve recently had an audit with Armin Eftekhari from GCC and I would like to highly recommend GCC especially Armin for the great work they do. Armin was highly professional and very knowledgeable in his field. He made the process of the audit a very informative and supportive experience for us while acknowledging our efforts as a provider. Having an auditor with such approach further motivates providers to do even better with what they do. Many thanks to Armin and GCC.Kind regards,Laylan ShamdinDirectorBuilding Abilities Disability Servicesread more
Laylan Shamdin
I would like to send great appreciation and positive feedback for our audit with GCC.Thank you for every team member who had participated during the process.We feel comfortable for the efficient and effective communication between GCC staff and us.Special THANK YOU for Auditors - Shervin and MelThey are both very very professional and knowledgeable auditors. They delivered clear auditing structure and scientific procedures that minimising the confusion when we identifying what is the question, so that we could demonstrate our work quicker than usual. This made a smoother Q&A mechanism, therefore we felt less nervous and were able to present a better performance in the auditing.I am representing Helpie to appreciate your time and effort!We are looking forward to meet with you for our mid-term audit in 18 months.We would definitely recommend GCC to my friends.read more
Feedback –I would like to thank the team at GCC for all the support and guidance provided to us throughout our audit journey. In particular, I would like to thank our lead auditor Mr Shari Ghobadi for his patience, empathy and professionalism which led to a successful and stress-free audit.Overall it was a pleasure collaborating with GCC and I look forward to working with them in the future as well.Recommendations –I strongly recommend GCC to anyone looking for a professional, honest, and efficient organisation !read more
jaspreet Singh sekhon
Terrific experience! I would like to thank my lead auditor Shari Ghobadi for the excellent and efficient manner in which he conducted my NDIS certification audit for Specialist Behaviour Support. He was extremely professional and knowledgeable. I would highly recommend GCC for the NDIS audit. Thank-you.read more
Sereta Uitenweerde
GCC exceeded every expectation.Their Administration staff eliminated any apprehension and uncertainty I held with prompt and reliable guidance throughout the entire process.Their Auditor's comprehensive knowledge and expertise, even with my company's specific requirements, was outstanding.Engaging GCC's services helped me develop a confident understanding of my business and quite a positive outlook from hereon.read more
Inferno Monkey
GCC is very professional and efficient when it comes to audit. We used GCC for our company NDIS registration audit and found them to be very effective and efficient. We passed our audit thanks to GCC! Highly recommend them!read more
Viti Eva Tuimabualau
I highly recommend GCC for NDIS audit. Good customer service and overall very informative experience.
Bipin Chapagain
We have thoroughly enjoyed working with GCC and our lead auditor Rob for the past two years! He is making the process a lot less daunting and is great at understanding your business. The standards are applied to your systems and style of work, rather than putting all companies within the same square box! Looking forward to working with GCC and Rob in coming years.Would highly recommend GCC to anyone wanting to achieve and maintain their ISO certification.read more
Lina Bendroth
Our Auditor Abdullah was very thorough and informative with comments on how we can still do better and how our Integrated Management System can help us grow.
Jason Lewis
Our Auditor, Mosta Ashena, is very professional and highly knowledgeable in his craft. He made sure that applicants to become NDIS Provider have the right knowledge and skills before recommending to NDIS Commission for approval.Thank you GCC and Mosta and we are looking forward to our midterm audit.God bless!read more
Ferdinand Pandes
I received excellent customer service from GCC team before, during and after my audit exercise. They were professional in their communication and business conduct.In terms of cost, I got value for money. I did shop around before I choose them. I found GCC affordable without having to wait for a long time for audit appointment.I confidently recommend GCC for your NDIS provider audit, and you will never regret you did.read more
Highly recommend with 5 stars for their professionalism and outstanding communication throughout the Audit. Many thanks to the Lead Auditor - Joven Mercado and Certification Co-ordinator - Priscilla Bonella for their outstanding effort and service.read more
Fleximake Bookkeeping
We have had a wonderful experience with GCC as we go through the NDIS verification process. We have used GCC twice now and on both occasions they have provided a high quality service. Their communication is next to none, with quick informative replies.Their service is always positive and friendly yet professional and helpful.I would highly recommend GCC to anyone in need of this service.read more
J Gee
All staff, managers, and auditors have effective communication, oriented and innovation. Enjoyed working with GC Certification and thank you for your professional nature. I recommend GC Certification for now and the future.read more
Thank you to GCC (Jo and Mandana) for your professionalism, kindness, excellent feedback and sense of humour that lightened up a super stressful time. I don't think anyone looks forward to 'audit day' but you certainly made it much less stressful. Thank you!read more
Cass Rochelle
My auditors were both lovely. I learnt soo much from my audits. I am guaranteed I will be improving myself from their feedback. Great service !!
Rose Ann Dreske
I am very happy working with GCC from the day one I have contacted and their communication was excellent on every phone call or on enquiry.The auditors were excellent and I will highly recommend for JO Gray and Mosta.read more
madhavi latha
We had Mel Peka as our auditor. We highly recommend her for her professionalism, attention to detail, and at the same time, being lovely and supportive to make us at ease during our audit. She is very customer focused and full of knowledge that she shared with us as well.read more
yanting dong
I would like to thank the team at GCC for their services. In particular, I would like to thank my lead auditor Faz.Faz was extremely patient with me and explained all the requirements for the audit well before the audit date.He was able to explain in simple terms what documents were needed and why they were needed. For anyone wanting to get an audit done, I would highly recommend you get into contact GCC.Thanks again GCC and I'll definitely be back for my next audit.Abdiread more
Abdi Mohamud
Absolutely fantastic service, in particular from auditors Faz and Sladjan who were incredibly professional and understanding, as well as Kath who was very accommodating. Will definitely be going with GCC again, and requesting Faz and Sladjan again if possible, as well as recommending GCC to the other providers I work with.read more
Luke Walsh