Our Policies

We transparently share our policies with the public and are open to any feedback as an opportunity to improve our service quality

Code of Conduct Policy

In Global Compliance Certification, we are committed to consistently behave according to a set of values and ethics and strive to meet our customers’ needs while serving the best interests of our surrounding communities and the public at large.

In Global Compliance Certification, all employees and contractors (auditors) are expected to:

  • respect all employees, clients and business partners and be always polite and helpful
  • disclose any potential conflict of interest with GCC and its clients before accepting any job of that company or organisation
  • act in a trustworthy, ethical and unbiased manner in relation to both GCC, GCC clients and their interested parties while conducting duties as described in the agreement and requested by GCC
  • act professionally and ethically
  • reply to inquiries respectfully, and, if unable to supply the information requested, refer to the person from whom the information may be obtained
  • not discriminate against anyone in connection with their duties on the grounds of race, nationality, religion, political activity, gender, marital status, age, carer or family responsibilities, physical features, disability or impairment, pregnancy, breastfeeding or parental status, sexual preference
  • be frank and honest at all times and refrain from any form of conduct that may cause any reasonable person unwarranted offence or embarrassment
  • adhere to the requirements of the Privacy Act 1988 (Cth), the Act and procedures, Competition and Consumer Act 2010 (Cth), Work Health and Safety Act 2011 (Cth) or equivalent Work Health & Safety legislation, and all other relevant legislation or regulations where applicable
  • not promote or represent any business interests or any entity with which they have an interest or may have an interest
  • not accept any inducement, commission or gift or any other benefit from any interested party
  • not communicate false, erroneous or misleading information that may compromise the integrity of any audit
  • cooperate fully with any inquiry in the event of a complaint or any alleged breach of this policy

Impartiality Policy

  • Global Compliance Certification (GCC) identifies, analyses and documents the possibilities for conflicts of interest arising from the provision of certification, including any conflicts arising from its relationships.
  • If any relationship creates a threat to impartiality, GCC will document the instance and be able to demonstrate how it eliminates or mitigates such threats. This information will be made available to the committee for safeguarding impartiality.
  • The demonstration shall cover all potential sources of conflicts of interest that are identified, whether they arise from within the GCC or from the activities of other persons, bodies or organisations.
  • GCC ensures that where relationships pose an unacceptable threat to impartiality, certification shall not be provided.
  • Any potential conflict of interest is discussed during the contract review and at the time of selecting the audit team. Audit team members have signed confidentiality agreements which includes declarations of independence to ensure confidentiality and impartiality of them.
  • GCC and any part of the same legal entity do not offer or provide management system consultancy.
  • If the relationship between the consultancy organisation and GCC or its employees poses an unacceptable threat to impartiality, GCC will not provide certification services. (A relationship that threatens the impartiality of GCC can be based on ownership, governance, management, personnel, shared resources, finances, contracts, marketing and payment of a sales commission or other inducement for the referral of new clients, etc.)
  • GCC will not certify another certification body for its management system certification activities.
  • GCC is an independent company and has a policy not to own any other business/company (wholly or partially). If a relationship poses an unacceptable threat to impartiality, such as a wholly/partially owned subsidiary of GCC or any employee of GCC, certification services will not be provided.

Confidentiality Policy

  • GCC, through legally enforceable agreements, have a policy and arrangements to safeguard the confidentiality of the information obtained, or created during the performance of certification activities at all levels of its structure, including committees and external bodies or individuals acting on its behalf.
  • GCC will inform the client in advance, of the information it intends to place in the public domain. All other information, except for information that is made publicly accessible by the client, shall be considered confidential. Except as required by accreditation bodies or governmental authorities, information about a particular client or individual will not be disclosed to a third party without the written consent of the client or individual concerned. Where GCC is required by law to release confidential information to a third party, the client or individual concerned will, unless regulated by law, be notified in advance of the information provided.
  • GCC has established a confidentiality agreement to make sure that all staff, employees, auditors, contractors, and members of committees act in a strictly trustworthy and unbiased manner in relation to both GCC and GCC’s client while fulfilling their duties. The agreement requires them to disclose confidential information relating to GCC’s Client to GCC only and may not divulge or disclose any of it to any third party. This is a requirement to keep all documents and other material incorporating any confidential information separate from their own documents and materials.
  • GCC requires that all staff (including directors), employees, auditors, contractors, and members of committees to sign confidentiality agreements before doing any activity related to GCC.
  • GCC makes available and uses equipment and facilities that ensure the secure handling of confidential information.

Suspending, Withdrawing or Reducing the Scope of Certification Policy

  • Global Compliance Certification (GCC) has documented a ‘Suspension and Withdrawing’ procedure which specifies the activities for suspension, withdrawal, extension or reduction of the scope of certification and the subsequent actions.
  • GCC maintains certification based on demonstrations from the client that continue to satisfy the requirements of the management system standard.
  • GCC will publish, or make publicly available, the suspended status of certificates or take other measures it appropriate.
  • GCC has enforceable agreements with the certified client concerning conditions of withdrawal ensuring upon notice of withdrawal of certification that the client discontinues its use of all advertising matter that contains any reference to a certified status.
  • GCC, upon request, or by its own initiative will update the correct status of certification of a client’s management system as being suspended, withdrawn or reduced in scope.

GCC will suspend certification in cases when:

  • The client’s certified management system has persistently or seriously failed to meet certification requirements, including requirements for the effectiveness of the management system
  • The certified client does not allow surveillance or recertification audits to be conducted at the required frequencies
  • The client fails to meet the requirements for maintaining the Certification of management systems, relevant legislation requirements or this Agreement
    Failure to take effective corrective actions to identified non-conformities within the set time limit
  • Failure to pay the fees due, upon written notice from GCC
    Improper use is made of the certification status, the Certificate of Registration, or the GCC and/or JAS-ANZ Certification Marks
  • If the certified client has voluntarily requested a suspension. (such a request must be submitted in writing)

Complaints and Appeals Policy

  • GCC has established a documented complaints and appeals procedure for handling and resolving issues with clients, or third parties regarding any of its services
  • GCC is responsible for all decisions at all levels of the appeals-handling process. GCC ensures that the persons engaged in the handling process are different from those who carried out the audits and made the certification decisions
  • Submission, investigation and decisions on complaints or appeals will not result in any discriminatory actions against the complainant or appellant

The handling process includes at least the following elements and methods:

  • Receiving and documenting any written or verbal complaints or appeals in the internal NC sheet
  • Acknowledging receipt of the complaint or appeal and providing the appellant with progress reports and the outcome
  • Appointing a respondent for each complaint or appeal
  • Organising investigation of the complaint or appeal and take necessary actions to resolve the issue
  • Sending a formal report on the complaint or appeal and actions taken to the complainant or appellant within ten (10) working days of the receipt
  • Contacting the complainant or appellant within one month to seek confirmation that the response was received and found acceptable

Publicly Shared Procedures

Bespoke services

What Our Clients Say

There is no one else we would trust other than GCC. Thank you for the lovely experience we have had in both our audit for registration and our mid-term audit. We are grateful to the professional and friendly team who made this process a smooth one. You have offered service like no other, and your competitive prices are a bonus! Thanks again, and see you next time!read more
dacsa Support
My first experience with auditors in my effort to becoming registered with NDIS have been highly positive. GCC's clear pathways that were reinforced from my initial contact with them through to the manager of GCC have been consistently helpful with a great advice and guidance. As a result of their support and recognising the high level demands that will follow with the service scope of my business of early childhood supports and specialist coordination, I was able to create a service where I am now able to employ staff rather than be a sole trader. The icing on the cake was with the auditor (Susan Hickey) who not only used the audit process that meets the NDIS Quality and Safeguards Standards, but her support and guidance was exemplary by the way that can only add value to my services. I appreciated greatly her genuine interest in finding out about my skills and abilities which only demonstrated further my ability to undertake Early Childhood and Specialist Support Coordination. I want to commend Susan for her highest-level professionalism complimented by her expert skills and abilities, as well as her affirmation and validation. Thank you Susan for your contribution to the development of Allied Developmental Care. I will never forget you.read more
Elsa Kyriacou-Balopitos
GCC team is very professional, responsive and supportive.I would definitely recommend "Saeed" from GCC to anyone looking for high quality and professionals auditors with reasonable cost.
Hala Mourad
Gcc Auditor sent me what was required before the audit and I knew what to expect. She was professional and thorough. Gcc price is the best compared to the market and also they submit the report to NDIS without delay. I would recommend them if you're looking for Auditor.read more
kip shaddy
GCC made the auditor process smooth. GCC was professional and explained the whole process. I recommend GCC.
sami bitar
K Plus M team can highly recommend GCC as they were highly professional, highly experienced in the industry, and highly efficient. The GCC team (no exception) is very responsive and very helpful throughout the process. Great customer service.read more
kplusm kplusm
Book my Audit around two weeks ago. GCC was very responsive towards my email and queries I had. Especially Eliza from admin team was so cooperative and helpful throughout my audit. She guided me from the beginning to the end, does not matter how many times I called her or email her and it was same with Auditor as well. Much appreciated.The auditor was well educated and fully formed. Auditor emailed me with all the required documents and gave me time to complete all the paperwork and get all the NDIS orientation certificates and training certificates ready. Once everything ready it was smooth and easy.I would certainly recommend Global Compliance Certification (GCC) for its good interaction, assistance, expertise, and compassionate staff.read more
Vserve Australia
Great materials. easy to follow and understand. %100 recommended.
Ashkan Ghaffari
I can highly recommend Global Compliance Certification for your next Integrated Management System audit. They are a team of highly skilled and professional auditors.
Genee Govender
I Highly Recommend GCC For The High Quality Of Their Services.Our Audit Process Was Very Smooth And Professional In All Stages.Also I Had Great Experience With GCC Training, Thanks For Your Valuable Training Courses And Resources.read more
lida zarifi
A professional and thorough company for all your accreditation requirements. A pleasure from making an appointment to audit, they are very knowledgeable and friendly. Thank you for your services.
Contact Corp-Pest-Mgmt
GCC were easy to contact and friendly to work with. They provided clear instructions and demonstrated a willingness to provide support throughout the audit process.
Michelle M
SSH Group are very pleased with our engagement of GCC for ISO compliance. We have found the navigation through all audit stages of ISO certification to be smooth with GCC and commend the team in general, and Gary in particular as being very professional, experienced, efficient and friendly. We are happy to continue our relationship with GCC and would recommend them to our clients and partners.read more
Business Development Team
dedicated supports and professional audit. Very helpful team. Effective and efficient manner. Highly recommended. Competitive quote provided as well (that is why it is chosen vs. other providers)
nam nghia nguyen
GCC was very helpful prior to audit. Eliza took the time to explain key information regarding NDIS and audit process . Once I booked the audit GCC was proactive , great customer service and all emails were well documented and organised. Hamed conducted my audit. Prior to my audit he was helpful with any questions or concerns I had . My audit day went really well and Hamed was very well spoken and had a friendly approach which helped remove any stress associated with completing a provisional audit . Many thanks for making this experience into becoming a new NDIS Registered Provider a great one!! The pricing for this audit was reasonable compared to some other quotes I received.Overall, great communication, great organisation skills and great customer service . I look forward to working with GCC for any future audits !RegardsManalread more
manal yaccoub
I completed my NDIS Certification Audit on Friday 23 April 2021 and as terrified as I was of the process, the management (Mousa Sharifi) and auditors (Shari Ghobadi and Tania Raar), who conducted the audit were absolutely wonderful every step of the way. I am very grateful for the successful outcome of my audit, however more than that, I am most grateful to this amazing GCC team and will recommend them to any provider out there seeking to obtain their NDIS Certification. Thank you.read more
Mel Mardon
Professionalism, supportive, clear communication of expectations and excellent customer service is the experience received when using GCC.Staff experience and skills were exceptional, ranging from sales, management and auditors.read more
Gavin Lau
Sahar 🙂 and Hamid 🙂 were very professional, extremely patient and very kind to me during all aspects of my Audit. I was a little nervous and they ensured I was okay and we managed to get through my Audit wonderfully. Thank you Sahar and Hamid 🙂 you were both very understanding in the lead up to my Audit and also during my Audit - you both made me feel very comfortable and relaxed.read more
Kat & Mark Moore
Staffs were very responsive and professional. Would love to work with them again.
Cover Bae
Moussa and his team of auditors always provide a friendly and professional approach during their audits. They are happy to do workarounds to the schedule based on our operating requirements of the day. Their findings provide clear guidance to any area we may need to address at the time of the audit. Its always a pleasure to have Moussa and his team around.read more
Michael Hasking