Our Policies

We transparently share our policies with the public and are open to any feedback as an opportunity to improve our service quality

Code of Conduct Policy

At Global Compliance Certification, we are committed to consistently behave according to a set of values and ethics and strive to meet our customers’ needs while serving the best interests of our surrounding communities and the public at large.

At Global Compliance Certification, all employees, auditors and contractors are expected to:

  • respect all employees, clients and business partners and be always polite and helpful
  • disclose any potential conflict of interest with GCC and its clients before accepting any job of that company or organisation
  • act in a trustworthy, ethical and unbiased manner in relation to both GCC, GCC clients and their interested parties while conducting duties as described in the agreement and requested by GCC
  • act professionally and ethically
  • reply to inquiries respectfully, and, if unable to supply the information requested, refer to the person from whom the information may be obtained
  • not discriminate against anyone in connection with their duties on the grounds of race, nationality, religion, political activity, gender, marital status, age, carer or family responsibilities, physical features, disability or impairment, pregnancy, breastfeeding or parental status, or sexual preference
  • be frank and honest at all times and refrain from any form of conduct that may cause any reasonable person unwarranted offence or embarrassment
  • adhere to the requirements of the Privacy Act 1988, the Act and procedures, Competition and Consumer Act 2010, Work Health and Safety Act 2011 or equivalent Work Health & Safety legislation, and all other relevant legislation or regulations where applicable
  • not promote or represent any business interests or any entity with which they have an interest or may have an interest
  • not accept any inducement, commission or gift or any other benefit from any interested party
  • not communicate false, erroneous or misleading information that may compromise the integrity of any audit
  • cooperate fully with any inquiry in the event of a complaint or any alleged breach of this policy

Impartiality Policy

  • Global Compliance Certification (GCC) identifies, analyses and documents the possibilities for conflicts of interest arising from the provision of certification, including any conflicts arising from its relationships.
  • If any relationship creates a threat to impartiality, GCC will document the instance and be able to demonstrate how it eliminates or mitigates such threats. This information will be made available to the committee for safeguarding impartiality.
  • The demonstration shall cover all potential sources of conflicts of interest that are identified, whether they arise from within the GCC or from the activities of other persons, bodies or organisations.
  • GCC ensures that where relationships pose an unacceptable threat to impartiality, certification shall not be provided.
  • Any potential conflict of interest is discussed during the contract review and at the time of selecting the audit team. Audit team members have signed an agreement which includes the declaration of independence to ensure confidentiality and impartiality.
  • GCC and any part of the same legal entity do not offer or provide management system consultancy.
  • If the relationship between the consultancy organisation and GCC or its employees poses an unacceptable threat to impartiality, GCC will not provide certification services. (A relationship that threatens the impartiality of GCC can be based on ownership, governance, management, personnel, shared resources, finances, contracts, marketing and payment of a sales commission or other inducement for the referral of new clients, etc.)
  • GCC will not certify another certification body for its management system certification activities.
  • GCC is an independent company and has a policy not to own any other business/company (wholly or partially). If a relationship poses an unacceptable threat to impartiality, such as a wholly/partially owned subsidiary of GCC or any employee of GCC, certification services will not be provided.

Confidentiality Policy

  • GCC, through legally enforceable agreements, has a policy and arrangements to safeguard the confidentiality of the information obtained, or created during the performance of certification activities at all levels of its structure, including committees and external bodies or individuals acting on its behalf.
  • GCC will inform the client in advance, of the information it intends to place in the public domain. All other information, except for information that is made publicly accessible by the client, shall be considered confidential. Except as required by accreditation bodies or governmental authorities, information about a particular client or individual will not be disclosed to a third party without the written consent of the client or individual concerned. Where GCC is required by law to release confidential information to a third party, the client or individual concerned will, unless regulated by law, be notified in advance of the information provided.
  • GCC has established a confidentiality agreement to make sure that all staff, employees, auditors, contractors, and members of committees act in a strictly trustworthy and unbiased manner in relation to both GCC and GCC’s clients while fulfilling their duties. The agreement requires them to disclose confidential information relating to GCC’s clients to GCC only and may not divulge or disclose any of it to any third party. This is a requirement to keep all documents and other material incorporating any confidential information separate from their own documents and materials.
  • GCC requires that all staff (including directors), auditors, contractors, and members of committees to sign confidentiality agreements before doing any activity related to GCC.
  • GCC makes available and uses equipment and facilities that ensure the secure handling of confidential information.

Suspending, Withdrawing or Reducing the Scope of Certification Policy

  • Global Compliance Certification (GCC) has documented a ‘Suspension and Withdrawing’ procedure which specifies the activities for suspension, withdrawal, extension or reduction of the scope of certification and the subsequent actions.
  • GCC maintains certification based on demonstrations from the client that continue to satisfy the requirements of the management system standard.
  • GCC will publish or make publicly available the suspended status of certificates or take other measures it deems appropriate. 
  • GCC has enforceable agreements with the certified client concerning conditions of withdrawal ensuring upon notice of withdrawal of certification that the client discontinues its use of all advertising matter that contains any reference to a certified status.
  • GCC, upon request, or by its own initiative will update the correct status of certification of a client’s management system as being suspended, withdrawn, or reduced in scope.

GCC will suspend certification in cases when:

  • The client’s certified management system has persistently or seriously failed to meet certification requirements, including requirements for the effectiveness of the management system
  • The certified client does not allow surveillance or recertification audits to be conducted at the required frequencies
  • The client fails to meet the requirements for maintaining the Certification of management systems, relevant legislation requirements or this Agreement
  • Failure to take effective corrective actions to identified non-conformities within the set time limit
  • Failure to pay the fees due, upon written notice from GCC
  • Improper use is made of the certification status, the Certificate of Registration, or the GCC and/or JAS-ANZ Certification Marks
  • If the certified client has voluntarily requested a suspension. (such a request must be submitted in writing)

Complaints and Appeals Policy

  • GCC has established a documented complaints and appeals procedure for handling complaints and resolving issues with clients, or third parties regarding any of its services
  • GCC is responsible for all decisions at all levels of the appeals-handling process. GCC ensures that the persons engaged in the handling process are different from those who carried out the audits and made the certification decisions
  • Submission, investigation and decisions on complaints or appeals will not result in any discriminatory actions against the complainant or appellant

The handling process includes at least the following elements and methods:

  • Receiving and documenting any written or verbal complaints or appeals in the internal NC sheet
  • Acknowledging receipt of the complaint or appeal and providing the appellant with progress reports and the outcome
  • Appointing a respondent for each complaint or appeal
  • Organising investigation of the complaint or appeal and take necessary actions to resolve the issue
  • Sending a formal report on the complaint or appeal and actions taken to the complainant or appellant within ten (10) working days of the receipt
  • Contacting the complainant or appellant within one month to seek confirmation that the response was received and found acceptable

Publicly Shared Procedures

Bespoke services

What Our Clients Say

I received excellent customer service from GCC team before, during and after my audit exercise. They were professional in their communication and business conduct.In terms of cost, I got value for money. I did shop around before I choose them. I found GCC affordable without having to wait for a long time for audit appointment.I confidently recommend GCC for your NDIS provider audit, and you will never regret you did.read more
NIYI IJIYERA
Highly recommend with 5 stars for their professionalism and outstanding communication throughout the Audit. Many thanks to the Lead Auditor - Joven Mercado and Certification Co-ordinator - Priscilla Bonella for their outstanding effort and service.read more
Fleximake Bookkeeping
We have had a wonderful experience with GCC as we go through the NDIS verification process. We have used GCC twice now and on both occasions they have provided a high quality service. Their communication is next to none, with quick informative replies.Their service is always positive and friendly yet professional and helpful.I would highly recommend GCC to anyone in need of this service.read more
J Gee
All staff, managers, and auditors have effective communication, oriented and innovation. Enjoyed working with GC Certification and thank you for your professional nature. I recommend GC Certification for now and the future.read more
ELIANE BOUSTANI
Thank you to GCC (Jo and Mandana) for your professionalism, kindness, excellent feedback and sense of humour that lightened up a super stressful time. I don't think anyone looks forward to 'audit day' but you certainly made it much less stressful. Thank you!read more
Cass Rochelle
Auditing with GCC was an awesome experience. Auditors were knowledgeable, open minded and highly professionals.End of the audit we could able to learn more about NDIS expectations and we were highly motivated to provide our services with confidence to our community . Auditors Mosta Ashena & Saeed Ghobadi are highly recommended 👌 .read more
tvm australia
My auditors were both lovely. I learnt soo much from my audits. I am guaranteed I will be improving myself from their feedback. Great service !!
Rose Ann Dreske
We couldn't have asked for better auditors. The level of communication was outstanding.Thank you, Mr Shari and Mr Saeed Ghobadi you were both an absolute pleasure to deal with. Hope you will be available for our next audit. Highly recommended.read more
nomusa Napier
I am very happy working with GCC from the day one I have contacted and their communication was excellent on every phone call or on enquiry.The auditors were excellent and I will highly recommend for JO Gray and Mosta.read more
madhavi latha
We had Mel Peka as our auditor. We highly recommend her for her professionalism, attention to detail, and at the same time, being lovely and supportive to make us at ease during our audit. She is very customer focused and full of knowledge that she shared with us as well.read more
yanting dong
I would like to thank the team at GCC for their services. In particular, I would like to thank my lead auditor Faz.Faz was extremely patient with me and explained all the requirements for the audit well before the audit date.He was able to explain in simple terms what documents were needed and why they were needed. For anyone wanting to get an audit done, I would highly recommend you get into contact GCC.Thanks again GCC and I'll definitely be back for my next audit.Abdiread more
Abdi Mohamud
Absolutely fantastic service, in particular from auditors Faz and Sladjan who were incredibly professional and understanding, as well as Kath who was very accommodating. Will definitely be going with GCC again, and requesting Faz and Sladjan again if possible, as well as recommending GCC to the other providers I work with.read more
Luke Walsh
Very pleased with the services of GCC. Extra special thanks to our auditor Mel Peka who has been instrumental in the success of our NDIS journey as a provider. Mel has been so supportive from the start. She constantly communicated to us, guided us thru until the lead up to the audit. She allayed our anxieties and has been profoundly helpful and we are so blessed to have been audited by her. Much respect to the team and esp to Mel who has showed true professionalism . She has certainly changed our outlook / perpective about audit and made us feel supported, wittingly challenged and most importantly she has provided us emotional support that helped us prepare for what we considered one of the biggest milestones of our journey as a provider. So blessed to have chosen GCC and highly recommended to providers for ndis registration audit.read more
Maria Espiritu
Excellent services. Timely & informative communication. Had a wonderful audit experience. Thank you so much Emma, Jasmine and everyone at GCC.
Graciana James
Very supportive, explained very well and very personable approach. Thank you
Wendy Barnett
Working with GCC has been easy and quick.The auditors I worked with were great; performed very thorough work and in a collabrative way.With good preparation of policy/procedure/form documents, ensuring a sound understanding of how these relate to Practice Standards andQuality Indicators - you will make the work of your GCC auditor easy and will lead you to a successful outcome.read more
Michael Ayres
I highly recommend GCC, they were very professional during the audit process. As a new provider we learned and were able to improve our internal processes. Special shout out to Shari - our auditor who made the whole process simple and easy to understand.read more
Abhinav Gupta
We highly recommend Global Compliance Certification for auditing. We had a wonderful experience with the whole team. Staff are very professional and easy to communicate.
jomon jose
GCC is to be congratulated on a well presented, highly articulate and exacting team.Comforting Home Care recently undertook a provisional audit in preparation for providing a service to people with disabilities under the NDIS.The GCC team represents among the highest levels of customer service we have experienced. We can’t speak highly enough about the process followed by GCC. The Lead Auditor was engaging and encouraging in the meeting of service standards and their application to given situations in the audit process. She detailed and provided a clear explanation of issues that needed elaboration. Furthermore, we have been challenged to complete and finalise the outstanding areas that arose in the audit.Thank you GCC for finalising the CHC audit.We recommend the Global Compliance Certification unreservedly.read more
Comforting Home Care Pty Ltd
Global Compliance Certification (GCC) provided high quality support and service throughout the whole audit process. They were very knowledgeable and put everyone at ease. I couldn't recommend them highly enough.read more
Sarah Baillie