Our Policies

We transparently share our policies with the public and are open to any feedback as an opportunity to improve our service quality

Code of Conduct Policy

In Global Compliance Certification, we are committed to consistently behave according to a set of values and ethics and strive to meet our customers’ needs while serving the best interests of our surrounding communities and the public at large.

In Global Compliance Certification, all employees and contractors (auditors) are expected to:

  • respect all employees, clients and business partners and be always polite and helpful
  • disclose any potential conflict of interest with GCC and its clients before accepting any job of that company or organisation
  • act in a trustworthy, ethical and unbiased manner in relation to both GCC, GCC clients and their interested parties while conducting duties as described in the agreement and requested by GCC
  • act professionally and ethically
  • reply to inquiries respectfully, and, if unable to supply the information requested, refer to the person from whom the information may be obtained
  • not discriminate against anyone in connection with their duties on the grounds of race, nationality, religion, political activity, gender, marital status, age, carer or family responsibilities, physical features, disability or impairment, pregnancy, breastfeeding or parental status, sexual preference

 

  • be frank and honest at all times and refrain from any form of conduct that may cause any reasonable person unwarranted offence or embarrassment
  • adhere to the requirements of the Privacy Act 1988 (Cth), the Act and procedures, Competition and Consumer Act 2010 (Cth), Work Health and Safety Act 2011 (Cth) or equivalent Work Health & Safety legislation, and all other relevant legislation or regulations where applicable
  • not promote or represent any business interests or any entity with which they have an interest or may have an interest 
  • not accept any inducement, commission or gift or any other benefit from any interested party 
  • not communicate false, erroneous or misleading information that may compromise the integrity of any audit
  • cooperate fully with any inquiry in the event of a complaint or any alleged breach of this policy

Impartiality Policy

  • Global Compliance Certification (GCC) identifies, analyses and documents the possibilities for conflicts of interest arising from the provision of certification, including any conflicts arising from its relationships. 
  • If any relationship creates a threat to impartiality, GCC will document the instance and be able to demonstrate how it eliminates or mitigates such threats. This information will be made available to the committee for safeguarding impartiality. 
  • The demonstration shall cover all potential sources of conflicts of interest that are identified, whether they arise from within the GCC or from the activities of other persons, bodies or organisations.
  • GCC ensures that where relationships pose an unacceptable threat to impartiality, certification shall not be provided.
  • Any potential conflict of interest is discussed during the contract review and at the time of selecting the audit team. Audit team members have signed confidentiality agreements which includes declarations of independence to ensure confidentiality and impartiality of them. 
  • GCC and any part of the same legal entity do not offer or provide management system consultancy.
  • If the relationship between the consultancy organisation and GCC or its employees poses an unacceptable threat to impartiality, GCC will not provide certification services. (A relationship that threatens the impartiality of GCC can be based on ownership, governance, management, personnel, shared resources, finances, contracts, marketing and payment of a sales commission or other inducement for the referral of new clients, etc.)
  • GCC will not certify another certification body for its management system certification activities.
  • GCC is an independent company and has a policy not to own any other business/company (wholly or partially). If a relationship poses an unacceptable threat to impartiality, such as a wholly/partially owned subsidiary of GCC or any employee of GCC, certification services will not be provided.

Confidentiality Policy

  • GCC, through legally enforceable agreements, have a policy and arrangements to safeguard the confidentiality of the information obtained, or created during the performance of certification activities at all levels of its structure, including committees and external bodies or individuals acting on its behalf.
  • GCC will inform the client in advance, of the information it intends to place in the public domain. All other information, except for information that is made publicly accessible by the client, shall be considered confidential. Except as required by accreditation bodies or governmental authorities, information about a particular client or individual will not be disclosed to a third party without the written consent of the client or individual concerned. Where GCC is required by law to release confidential information to a third party, the client or individual concerned will, unless regulated by law, be notified in advance of the information provided.
  • GCC has established a confidentiality agreement to make sure that all staff, employees, auditors, contractors, and members of committees act in a strictly trustworthy and unbiased manner in relation to both GCC and GCC’s client while fulfilling their duties. The agreement requires them to disclose confidential information relating to GCC’s Client to GCC only and may not divulge or disclose any of it to any third party. This is a requirement to keep all documents and other material incorporating any confidential information separate from their own documents and materials.
  • GCC requires that all staff (including directors), employees, auditors, contractors, and members of committees to sign confidentiality agreements before doing any activity related to GCC.
  • GCC makes available and uses equipment and facilities that ensure the secure handling of confidential information.

Suspending, Withdrawing or Reducing the Scope of Certification Policy

  • Global Compliance Certification (GCC) has documented a ‘Suspension and Withdrawing’ procedure which specifies the activities for suspension, withdrawal, extension or reduction of the scope of certification and the subsequent actions.
  • GCC maintains certification based on demonstrations from the client that continue to satisfy the requirements of the management system standard.
  • GCC will publish, or make publicly available, the suspended status of certificates or take other measures it appropriate.
  • GCC has enforceable agreements with the certified client concerning conditions of withdrawal ensuring upon notice of withdrawal of certification that the client discontinues its use of all advertising matter that contains any reference to a certified status.
  • GCC, upon request, or by its own initiative will update the correct status of certification of a client’s management system as being suspended, withdrawn or reduced in scope.

GCC will suspend certification in cases when:

  • The client’s certified management system has persistently or seriously failed to meet certification requirements, including requirements for the effectiveness of the management system
  • The certified client does not allow surveillance or recertification audits to be conducted at the required frequencies
  • The client fails to meet the requirements for maintaining the Certification of management systems, relevant legislation requirements or this Agreement
    Failure to take effective corrective actions to identified non-conformities within the set time limit
  • Failure to pay the fees due, upon written notice from GCC
    Improper use is made of the certification status, the Certificate of Registration, or the GCC and/or JAS-ANZ Certification Marks
  • If the certified client has voluntarily requested a suspension. (such a request must be submitted in writing)

Complaints and Appeals Policy

  • GCC has established a documented complaints and appeals procedure for handling and resolving issues with clients, or third parties regarding any of its services
  • GCC is responsible for all decisions at all levels of the appeals-handling process. GCC ensures that the persons engaged in the handling process are different from those who carried out the audits and made the certification decisions
  • Submission, investigation and decisions on complaints or appeals will not result in any discriminatory actions against the complainant or appellant

The handling process includes at least the following elements and methods:

  • Receiving and documenting any written or verbal complaints or appeals in the internal NC sheet
  • Acknowledging receipt of the complaint or appeal and providing the appellant with progress reports and the outcome
  • Appointing a respondent for each complaint or appeal
  • Organising investigation of the complaint or appeal and take necessary actions to resolve the issue
  • Sending a formal report on the complaint or appeal and actions taken to the complainant or appellant within ten (10) working days of the receipt
  • Contacting the complainant or appellant within one month to seek confirmation that the response was received and found acceptable

Bespoke services

What Our Clients Say

I completed my NDIS Certification Audit on Friday 23 April 2021 and as terrified as I was of the process, the management (Mousa Sharifi) and auditors (Shari Ghobadi and Tania Raar), who conducted the audit were absolutely wonderful every step of the way. I am very grateful for the successful outcome of my audit, however more than that, I am most grateful to this amazing GCC team and will recommend them to any provider out there seeking to obtain their NDIS Certification. Thank you.read more
Mel Mardon
Professionalism, supportive, clear communication of expectations and excellent customer service is the experience received when using GCC.Staff experience and skills were exceptional, ranging from sales, management and auditors.read more
Gavin Lau
Sahar 🙂 and Hamid 🙂 were very professional, extremely patient and very kind to me during all aspects of my Audit. I was a little nervous and they ensured I was okay and we managed to get through my Audit wonderfully. Thank you Sahar and Hamid 🙂 you were both very understanding in the lead up to my Audit and also during my Audit - you both made me feel very comfortable and relaxed.read more
Kat & Mark Moore
Staffs were very responsive and professional. Would love to work with them again.
Cover Bae
Moussa and his team of auditors always provide a friendly and professional approach during their audits. They are happy to do workarounds to the schedule based on our operating requirements of the day. Their findings provide clear guidance to any area we may need to address at the time of the audit. Its always a pleasure to have Moussa and his team around.read more
Michael Hasking
Busy Runners Enterprises undertook an audit with GCC and have found them to be professional, polite, courteous, helpful and very understanding. There staff were all very nice and they aimed to work with us in suiting our availabilities. I would recommend GCC to all others for their high quality professionalism.read more
Fida Sari
GCC never failed to demonstrate excellence and professionalism in their dealings with us. GCC staff were prompt and detailed with information to help us build a strong audit application. They managed to answer all of our questions with care and assurance. GCC were not just completing a transaction, they were in fact building a credible business relationship so that we were able to experience a sense of confidence during a very stressful time. Their staff maintained an uncompromising professional standing ensuring that GCC was never in a position of collusion.Raj HillaryCEOIndie Lifestyleread more
Raj Hillary
I highly recommend GCC for the high quality, professionalism and efficiency of their services. We were extremely impressed with their swift and helpful responsiveness, and the incisive and constructive approach of the auditor. We look forward to working with GCC in future as we develop our business.read more
debbie cooke
Could not recommend GCC enough . We dealt with Mousa ( Director), Hamid ( Auditor) and Amy ( NDIS Coordinator ) for NDIS Certification Audits and We was very confused in regards to the process and everything before speaking with them. The responses were prompt, extremely helpful throughout the whole process and went above and beyond with meeting timelines and assisting with best prices. Thank you so much and our apologies on the delayed review!read more
Antonio Lay
GCC Were very helpful with all queries we had about our audit and were very professional also completing there audit on schedule allowing our business to keep to our time frame with our clients Sheds This Way would recommend GCC for NDIS audit not only on there competitive price but also there friendly staffread more
Crystal Rizniak
I can highly recommend GCC for your next NDIS audit. Of the 14 companies I requested a quote from, they were one of the most competitive and the most helpful. I felt well supported and informed from the first contact. The steps and requirements were clearly communicated and explained with ample access to someone to answer any questions prior to audit day. The audit itself was conducted remotely which saved on any associated travel costs, and the auditor was very professional, personable and helpful. We are now looking forward to GCC making the recommendation to the NDIS Commission and eventually receiving our registration.I feel very confident that in 18 months when we have our stage 2 audit with GCC, we will be in very good hands. I could not have asked for a more professional, well informed, and supportive service for our audit.read more
Megan Carroll
I was extremely stressed prior to my audit till I met Amanda Watson, Auditor from GCC. Amanda was extremely professional and approachable which helped calm my nerves. The entire process was seamless and not at all what I had expected given stories I had heard from other organisations going through audits to become Registered NDIS providers. Thank you Amanda and GCC for supporting Links2Community Pty Ltd, a small and new business.Athellia Dias - DirectorLinks2Community Pty Ltdread more
Athellia Dias
Our GCC auditor was friendly and helpful. She had an in-depth understanding of the NDIS practice standards which combined with her background in disability made for a very thorough audit with a lot of useful guidance along the way. When conducted well audits can be a positive and valuable exercise which was our experience with GCC.read more
Chantal Boaza
We were so impressed with this company. The were so fast and efficient and informative. They spent time to prepare us for the audit and explained the whole process to us. Their auditor Saeed's positive attitude and warming personality made us feel extremely comfortable and less stressed throughout the entire audit process. He was extremely informative and took his time to explain everything to us and was so fast and efficient and was able to get his report finished in less then a week. We would defiantly give him and the company a 10 out of 10 for their performance.read more
Gyasi K Owusu
GCC has provided exceptional service during all stages leading up and throughout the audit. Eliza, and our auditor Ehsan, were very professional, friendly and knowledgeable. They were prompt and easy to work with. The process was very smooth and we received certification quicker than expected. We highly recommend them and we intend to continue utilising GCC's services for as long as we operate.read more
Liza Roshdy
Our company engaged GCC to complete our NDIS audit. We were highly satisfied with the service at all stages. From the initial consultation to the audit completion we found that the staff at GCC were very helpful and professional. The process allowed us to refine our processes and provide extra value to our clients. We would highly recommend this company for any compliance work.read more
Andrew Haynes
Stress-free Auditing process with GCC and great customer service.
Majid Adam
Great to work with GCC. Record breaking timeframe. They have kept all their promises. Moussa would go above and beyond to arrange a time.We had auditors flying from interstate, they were accurate on time.They have delivered their outcome and report on time.We strongly recommend GCC to all companies out there.We would not hesitate to work with them again.read more
Jad Haber
Had my audit with them a month ago and I am amazed on how they were able to do it within my timeframe. They are quick to respond and definitely true to their word. Very helpful team, I’m glad I went with them.read more
Mann Man
GC Certification were absolutely fantastic to work with through our recent NDIS Audit. From the first call making the initial inquiry, to the final audit completion, all of their staff were knowledgeable, and made the process so much easier.Whilst based in Sydney. They linked us with a local Brisbane auditor with ease and without fuss.I highly recommend this place for any NDIS related auditing!read more
Michael Scott