National Disability Insurance Scheme (NDIS)

GCC is an Approved Quality Auditor for the NDIS practice standards. We offer both Verification and Certification Audits for NDIS providers.

About National Disability Insurance Scheme (NDIS)

There are around 4.3 million Australians who have a disability. The National Disability Insurance Scheme (NDIS) provide more than $22 billion in funding a year to an estimated 500,000 Australians who have permanent and significant disability.
The National Disability Insurance Scheme (NDIS) connects people with a disability with services in their community, such as doctors, therapy, support, and care. People with a disability (participants) are connected with support services (providers) and provided with funding to access support.

About the NDIS commission

The National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission (the “NDIS Commission”) is the Federal Government regulatory body overseeing the administration and regulation of the NDIS.
GCC is approved by the NDIS Commission and JAS-ANZ to undertake quality audits against the NDIS Practice Standards. All functions related to approved quality auditors and the assessments are covered under the National Disability Insurance Scheme Act 2013 Act.

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The process to register as an NDIS provider

Registering as an NDIS provider allows participants to use their NDIS funding to access your services. Being registered means your business meets the quality and safeguard requirements of NDIS providers.

  1. Complete the online application form
  2. Send your Initial scope of audit to GCC (Approved quality auditor)
  3. Undergo an audit with our experienced auditors
  4. The NDIS Commission assesses your application and makes a decision
  5. Receive your application outcome

What is the NDIS Audit?

The NDIS audit is an assessment of the of NDIS providers and their key personnel to deliver NDIS supports and services. GCC as your Approved Quality Auditor, firstly will check that the scope of audit is accurate and then will begin the audit process.

GCC auditors will complete their assessment in a way that takes your organisation’s size and scale, and the scope and complexity of the services being delivered, into consideration. The auditor will work with you to help you understand the findings and give you the opportunity to ask and answer any questions. The auditor will submit the outcome of their audit to the NDIS Commission through an online portal.

There are two NDIS Audit pathways:

NDIS Verification Audit

The NDIS verification process is for providers who offer lower risk or lower complexity supports and services.
Many providers in this category are already subject to professional regulations from other bodies.
This is a desktop review of evidence as requited by verification module. 

NDIS Certification Audit

The NDIS Certification audit process is for providers offering higher risk or more complex supports. They must meet the requirements of the core module and supplementary modules for the supports they deliver.
The certification audit will include document reviews, site visits and interviews with NDIS workers and participants.  

Verification and certification audits for NDIS providers

All registered NDIS providers must undertake a third-party quality assessment by way of either certification or verification against the NDIS Practice Standards. Providers delivering lower risk or less complex services undertake a Verification assessment to the NDIS Practice Standards.

‘Verification’ or ‘Certification’

We offer both NDIS Verification and NDIS Certification Audits. 

Learn more . . .

NDIS Verification NDIS Certification

Frequently Asked Questions

NDIS Audit process Questions

How quickly can I get an NDIS provider audit?

Our flexible booking approach means we’re ready when you are. Our NDIS Coordinator will talk to you about the requirements you need to meet for a successful audit. We will provide you with the information you need to prepare for the audit and only then schedule a date.

This allows us to book you in quickly, once we know you are ready.

Will your auditors come to me?

We strive to use local auditors to save our clients unnecessary costs. We have auditors in Sydney, Melbourne, Brisbane, Perth, Adelaide, Newcastle, Wollongong, Bendigo, Ballarat, Gold Coast, Sunshine Coast, Geelong, Mornington Peninsula, and other regional areas.

How long until I receive my certificate of registration?

The NDIS Commission will undertake a formal assessment in accordance with internal procedures and legislative requirements. They will be in contact with you if there is any further information required to assist the NDIS Commissioner in making the final decision.
There is no legislated timeframe regarding finalising an application after audit report has been received. This all depends on the complexity of each application. The Commission are working on case-by-case basis to finalise each application accordingly with due process.
The NDIS Commission will email you the outcome once your application is processed and a decision made.

They are processing a high volume of applications and ask for your patience. 
If you wish to enquire about the status of your application, please contact the NDIS Commission directly – 1800 035 544

If they request any additional information from us, we will keep you updated so you are aware of the progress of your application. 

NDIS Audit Requirements Questions

What do I need to provide?

A comprehensive checklist will be provided to you if you decide to undertake your audit with GCC. 

You will also have an NDIS Audit Coordinator to assist you with any questions you have. 

As auditors, we are unable to provide you with templates or policies, etc., but we can guide you in the right direction if you have a question about how to meet the requirements. 

The focus areas of the audit will be:

  • Policies and procedures (systems) to meet the NDIS Practice Standards and Quality Indicators relevant to your scope.
  • Worker Screening documents and evidence of appropriate qualifications (where applicable)
  • Business insurance
What qualifications do I need to be an NDIS provider?

The required qualifications for each occupation group are set by the NDIS Commission and consider professional registration requirements and the industry requirements.

The last pages of the document outline the qualification required for each registration group. As you scroll up you will see what evidence the auditor will need to sight to evidence the qualifications.

What is the difference between Level 1, Level 2 & Level 3 Support Coordination?

Level 1 and 2 support coordination fall under registration group 0106 – Assistance in coordinating or managing life stages, transitions, and supports. This registration group does not have any mandatory qualifications or memberships to be able to deliver supports and falls under the Core Module standards. Providers must demonstrate suitability by meeting the Core Module Practice Standards and Quality Indicators. Auditors will consider how the provider is managing any potential risks associated with the delivery of this support/service and any specific opportunities for improvement.

Level 3, known as 0132 Specialist Support Coordination, is a specialised registration group centred around complex participant needs and circumstances. Typically, Social Workers and Psychologists are approved however each submission is subject to individual assessment of qualifications, memberships, and professional development by the Commission. Providers must demonstrate suitability by meeting the Core Module and Module 4 Practice Standards and Quality Indicators. Auditors will consider how the provider is managing any potential risks associated with the delivery of this support/service and any specific opportunities for improvement.

NDIS Registration questions

How can I remove a registration from my scope?

You can complete an “application for variation of registration” form (obtained from the NDIS Commission) to request removal of a registration group between audits. Otherwise, simply do not claim any line items that fall under that registration category for the period of your registration. Once it comes time for renewal of your registration you can select to remove it.

Is there an additional fee to ‘register’ once the NDIS audit is completed?

The NDIS Commission does not charge a fee for registration.

What is provisional Certification?
  • Provisional audits assess the documentation and readiness of a provider to start providing NDIS services. It does not require involvement from participants or seek evidence of implementation. If you undertake a provisional audit, you will be required to undergo a full certification audit within 18 months of your registration being granted.
  • Full Certification audits are completed by providers who are registered with the NDIS Commission and/or have existing participants. Stage 1 looks at the documented systems (policies and procedures etc.) and then during stage 2 of the audit, the auditor will interview participants and workers. This is done to ensure the companies systems are being implemented appropriately. A mid-term audit is required 18 months after the NDIS approves the application. The mid-term audit reviews the Governance and Operational Management practice standards as well as various focus areas depending on the providers’ previous audit. 
What kind of insurance do I need?
  • A certificate of currency for current insurance that meets the minimum level of cover commensurate to the scope of the provider. 
  • Providers should seek professional advice as to the type and amount of insurance that is necessary.
  • Public liability is mandatory in most cases. 
  • Professional indemnity insurance is required when you provide professional advice as a part of your services. 
  • If you have workers, you may need to have workers’ compensation insurance.
When can I provide services to NDIA managed participants?

You can only provide services to NDIA managed participants once the NDIS Commission has approved your application and sent you a certificate of registration. 

Can I change the ABN I am registered in?

Providers often want to change from a sole trader to a company for tax purposes however there may be other reasons you wish to change your ABN.

The NDIS Commission tracks provider registration based on the providers ABN. This means, any changes to the ABN will require the provider to apply for a new registration under that ABN with the commission.

We have assisted many providers through this process and provide notification to the NDIS Commission on your behalf. Please contact us and we can assist you.

I am an unregistered provider – what are my obligations?

If you are an unregistered provider, you will still need to meet certain requirements and ensure you follow the NDIS code of conduct. You can find out more here.

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What Our Clients Say

I completed my NDIS Certification Audit on Friday 23 April 2021 and as terrified as I was of the process, the management (Mousa Sharifi) and auditors (Shari Ghobadi and Tania Raar), who conducted the audit were absolutely wonderful every step of the way. I am very grateful for the successful outcome of my audit, however more than that, I am most grateful to this amazing GCC team and will recommend them to any provider out there seeking to obtain their NDIS Certification. Thank more
Mel Mardon
Professionalism, supportive, clear communication of expectations and excellent customer service is the experience received when using GCC.Staff experience and skills were exceptional, ranging from sales, management and more
Gavin Lau
Sahar 🙂 and Hamid 🙂 were very professional, extremely patient and very kind to me during all aspects of my Audit. I was a little nervous and they ensured I was okay and we managed to get through my Audit wonderfully. Thank you Sahar and Hamid 🙂 you were both very understanding in the lead up to my Audit and also during my Audit - you both made me feel very comfortable and more
Kat & Mark Moore
Staffs were very responsive and professional. Would love to work with them again.
Cover Bae
Moussa and his team of auditors always provide a friendly and professional approach during their audits. They are happy to do workarounds to the schedule based on our operating requirements of the day. Their findings provide clear guidance to any area we may need to address at the time of the audit. Its always a pleasure to have Moussa and his team more
Michael Hasking
Busy Runners Enterprises undertook an audit with GCC and have found them to be professional, polite, courteous, helpful and very understanding. There staff were all very nice and they aimed to work with us in suiting our availabilities. I would recommend GCC to all others for their high quality more
Fida Sari
GCC never failed to demonstrate excellence and professionalism in their dealings with us. GCC staff were prompt and detailed with information to help us build a strong audit application. They managed to answer all of our questions with care and assurance. GCC were not just completing a transaction, they were in fact building a credible business relationship so that we were able to experience a sense of confidence during a very stressful time. Their staff maintained an uncompromising professional standing ensuring that GCC was never in a position of collusion.Raj HillaryCEOIndie Lifestyleread more
Raj Hillary
I highly recommend GCC for the high quality, professionalism and efficiency of their services. We were extremely impressed with their swift and helpful responsiveness, and the incisive and constructive approach of the auditor. We look forward to working with GCC in future as we develop our more
debbie cooke
Could not recommend GCC enough . We dealt with Mousa ( Director), Hamid ( Auditor) and Amy ( NDIS Coordinator ) for NDIS Certification Audits and We was very confused in regards to the process and everything before speaking with them. The responses were prompt, extremely helpful throughout the whole process and went above and beyond with meeting timelines and assisting with best prices. Thank you so much and our apologies on the delayed review!read more
Antonio Lay
GCC Were very helpful with all queries we had about our audit and were very professional also completing there audit on schedule allowing our business to keep to our time frame with our clients Sheds This Way would recommend GCC for NDIS audit not only on there competitive price but also there friendly staffread more
Crystal Rizniak
I can highly recommend GCC for your next NDIS audit. Of the 14 companies I requested a quote from, they were one of the most competitive and the most helpful. I felt well supported and informed from the first contact. The steps and requirements were clearly communicated and explained with ample access to someone to answer any questions prior to audit day. The audit itself was conducted remotely which saved on any associated travel costs, and the auditor was very professional, personable and helpful. We are now looking forward to GCC making the recommendation to the NDIS Commission and eventually receiving our registration.I feel very confident that in 18 months when we have our stage 2 audit with GCC, we will be in very good hands. I could not have asked for a more professional, well informed, and supportive service for our more
Megan Carroll
I was extremely stressed prior to my audit till I met Amanda Watson, Auditor from GCC. Amanda was extremely professional and approachable which helped calm my nerves. The entire process was seamless and not at all what I had expected given stories I had heard from other organisations going through audits to become Registered NDIS providers. Thank you Amanda and GCC for supporting Links2Community Pty Ltd, a small and new business.Athellia Dias - DirectorLinks2Community Pty Ltdread more
Athellia Dias
Our GCC auditor was friendly and helpful. She had an in-depth understanding of the NDIS practice standards which combined with her background in disability made for a very thorough audit with a lot of useful guidance along the way. When conducted well audits can be a positive and valuable exercise which was our experience with more
Chantal Boaza
We were so impressed with this company. The were so fast and efficient and informative. They spent time to prepare us for the audit and explained the whole process to us. Their auditor Saeed's positive attitude and warming personality made us feel extremely comfortable and less stressed throughout the entire audit process. He was extremely informative and took his time to explain everything to us and was so fast and efficient and was able to get his report finished in less then a week. We would defiantly give him and the company a 10 out of 10 for their more
Gyasi K Owusu
GCC has provided exceptional service during all stages leading up and throughout the audit. Eliza, and our auditor Ehsan, were very professional, friendly and knowledgeable. They were prompt and easy to work with. The process was very smooth and we received certification quicker than expected. We highly recommend them and we intend to continue utilising GCC's services for as long as we more
Liza Roshdy
Our company engaged GCC to complete our NDIS audit. We were highly satisfied with the service at all stages. From the initial consultation to the audit completion we found that the staff at GCC were very helpful and professional. The process allowed us to refine our processes and provide extra value to our clients. We would highly recommend this company for any compliance more
Andrew Haynes
Stress-free Auditing process with GCC and great customer service.
Majid Adam
Great to work with GCC. Record breaking timeframe. They have kept all their promises. Moussa would go above and beyond to arrange a time.We had auditors flying from interstate, they were accurate on time.They have delivered their outcome and report on time.We strongly recommend GCC to all companies out there.We would not hesitate to work with them more
Jad Haber
Had my audit with them a month ago and I am amazed on how they were able to do it within my timeframe. They are quick to respond and definitely true to their word. Very helpful team, I’m glad I went with more
Mann Man
GC Certification were absolutely fantastic to work with through our recent NDIS Audit. From the first call making the initial inquiry, to the final audit completion, all of their staff were knowledgeable, and made the process so much easier.Whilst based in Sydney. They linked us with a local Brisbane auditor with ease and without fuss.I highly recommend this place for any NDIS related auditing!read more
Michael Scott