National Disability Insurance Scheme (NDIS)

GCC is an Approved Quality Auditor for the NDIS practice standards. We offer both Verification and Certification Audits for NDIS providers.

About National Disability Insurance Scheme (NDIS)

There are around 4.3 million Australians who have a disability. The National Disability Insurance Scheme (NDIS) provide more than $22 billion in funding a year to an estimated 500,000 Australians who have permanent and significant disability.
The National Disability Insurance Scheme (NDIS) connects people with a disability with services in their community, such as doctors, therapy, support, and care. People with a disability (participants) are connected with support services (providers) and provided with funding to access support.

About the NDIS commission

The National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission (the “NDIS Commission”) is the Federal Government regulatory body overseeing the administration and regulation of the NDIS.
GCC is approved by the NDIS Commission and JAS-ANZ to undertake quality audits against the NDIS Practice Standards. All functions related to approved quality auditors and the assessments are covered under the National Disability Insurance Scheme Act 2013 Act.

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    The process to register as an NDIS provider

    Registering as an NDIS provider allows participants to use their NDIS funding to access your services. Being registered means your business meets the quality and safeguard requirements of NDIS providers.

    1. Complete the online application form
    2. Send your Initial scope of audit to GCC (Approved quality auditor)
    3. Undergo an audit with our experienced auditors
    4. The NDIS Commission assesses your application and makes a decision
    5. Receive your application outcome

    What is the NDIS Audit?

    The NDIS audit is an assessment of the of NDIS providers and their key personnel to deliver NDIS supports and services. GCC as your Approved Quality Auditor, firstly will check that the scope of audit is accurate and then will begin the audit process.

    GCC auditors will complete their assessment in a way that takes your organisation’s size and scale, and the scope and complexity of the services being delivered, into consideration. The auditor will work with you to help you understand the findings and give you the opportunity to ask and answer any questions. The auditor will submit the outcome of their audit to the NDIS Commission through an online portal.

    There are two NDIS Audit pathways:

    NDIS Verification Audit

    The NDIS verification process is for providers who offer lower risk or lower complexity supports and services.
    Many providers in this category are already subject to professional regulations from other bodies.
    This is a desktop review of evidence as requited by verification module.

    NDIS Certification Audit

    The NDIS Certification audit process is for providers offering higher risk or more complex supports. They must meet the requirements of the core module and supplementary modules for the supports they deliver.
    The certification audit will include document reviews, site visits and interviews with NDIS workers and participants.

    Verification and certification audits for NDIS providers

    All registered NDIS providers must undertake a third-party quality assessment by way of either certification or verification against the NDIS Practice Standards. Providers delivering lower risk or less complex services undertake a Verification assessment to the NDIS Practice Standards.

    Registration Groups – Verification vs Certification: Download PDF

    ‘Verification’ or ‘Certification’

    We offer both NDIS Verification and NDIS Certification Audits.

    Learn more . . .

    NDIS Verification NDIS Certification

    NDIS

    NDIS audit by Global Compliance Certification (GCC)

    In general, audits play a key role in ensuring that companies and organisations achieve specific goals and maintain their integrity. Unbiased audits also expose both the strengths of a company and areas for improvement, which, once identified, can be analysed and addressed.

    With Global Compliance Certification (GCC), you can expect a thorough, efficient and unbiased NDIS audit. With years of experience in implementing the NDIS audit process, GCC is an incredibly competent and professional auditor and partner for improvement.

    Driven by integrity and impeccable professional standards

    GCC operates on the principles of integrity and excellence, guided by strict adherence to laws, rules and regulations and to our own impeccable professional standards. By choosing GCC to be your NDIS audit partner — whether it’s for a verification quality audit or certification assessment — you can be sure that we always operate according to a specific set of values that guide us in undertaking a fair, thorough, impartial and transparent NDIS audit process.

    Our commitment to maintaining the highest ethical values in the conduct of our business has led us to become one of the most reliable, upstanding and efficient NDIS audit professionals and auditors involved in a range of industries.

    An unmatched level of auditing experience

    GCC’s history of experience as a top independent certifying body for various management systems, including Quality, Safety, Environment, Information Security, Food Safety Systems accredited by the Joint Accreditation System of Australia and New Zealand (JAS-ANZ), has earned us a level of auditing expertise that’s difficult to match.

    Aside from being a trusted NDIS audit company, we also have the advantage of having provided certification services to various Government, Public and Private Sector Organisations.

    Our core auditing team is made up of professional, highly experienced, certified, quality-focused auditors, analysts and technical experts trained in the rigours of the NDIS audit process. So, expect nothing but the best NDIS audit service from GCC — because we value the businesses of our clients as much as we do our own.

    Quality service delivery

    At GCC, we understand the importance of our role in the NDIS audit process — which is why we take ownership of every step and decision we make to assure transparency and impartiality every step of the way.

    Whatever the outcome of an NDIS audit, you can expect our team to present it objectively, supported with documentary evidence with utmost care and meticulous attention to detail.

    If you have any questions or concerns about the NDIS audit process at any point in time, especially before the conduct of an NDIS audit, we’re ready to answer.

    We’re also cognizant of the fact that some clients find the NDIS audit process to be complicated. So before we even begin, we can explain it to you in detail so you know exactly what to expect.

    For your next NDIS audit, get in touch with GCC and experience the difference.

    Frequently Asked Questions

    NDIS Audit process Questions

    How quickly can I get an NDIS provider audit?

    Our flexible booking approach means we're ready when you are. Our NDIS Coordinator will talk to you about the requirements you need to meet for a successful audit. We will provide you with the information you need to prepare for the audit and only then schedule a date.

    This allows us to book you in quickly, once we know you are ready.

    Will your auditors come to me?

    We strive to use local auditors to save our clients unnecessary costs. We have auditors in Sydney, Melbourne, Brisbane, Perth, Adelaide, Newcastle, Wollongong, Bendigo, Ballarat, Gold Coast, Sunshine Coast, Geelong, Mornington Peninsula, and other regional areas.

    How long until I receive my certificate of registration?

    The NDIS Commission will undertake a formal assessment in accordance with internal procedures and legislative requirements. They will be in contact with you if there is any further information required to assist the NDIS Commissioner in making the final decision.
    There is no legislated timeframe regarding finalising an application after audit report has been received. This all depends on the complexity of each application. The Commission are working on case-by-case basis to finalise each application accordingly with due process.
    The NDIS Commission will email you the outcome once your application is processed and a decision made.

    They are processing a high volume of applications and ask for your patience.
    If you wish to enquire about the status of your application, please contact the NDIS Commission directly - 1800 035 544

    If they request any additional information from us, we will keep you updated so you are aware of the progress of your application.

    NDIS Audit Requirements Questions

    What do I need to provide?

    A comprehensive checklist will be provided to you if you decide to undertake your audit with GCC.

    You will also have an NDIS Audit Coordinator to assist you with any questions you have.

    As auditors, we are unable to provide you with templates or policies, etc., but we can guide you in the right direction if you have a question about how to meet the requirements.

    The focus areas of the audit will be:

    • Policies and procedures (systems) to meet the NDIS Practice Standards and Quality Indicators relevant to your scope.
    • Worker Screening documents and evidence of appropriate qualifications (where applicable)
    • Business insurance
    What qualifications do I need to be an NDIS provider?

    The required qualifications for each occupation group are set by the NDIS Commission and consider professional registration requirements and the industry requirements.

    The last pages of the document outline the qualification required for each registration group. As you scroll up you will see what evidence the auditor will need to sight to evidence the qualifications.

    What is the difference between Level 1, Level 2 & Level 3 Support Coordination?

    Level 1 and 2 support coordination fall under registration group 0106 - Assistance in coordinating or managing life stages, transitions, and supports. This registration group does not have any mandatory qualifications or memberships to be able to deliver supports and falls under the Core Module standards. Providers must demonstrate suitability by meeting the Core Module Practice Standards and Quality Indicators. Auditors will consider how the provider is managing any potential risks associated with the delivery of this support/service and any specific opportunities for improvement.

    Level 3, known as 0132 Specialist Support Coordination, is a specialised registration group centred around complex participant needs and circumstances. Typically, Social Workers and Psychologists are approved however each submission is subject to individual assessment of qualifications, memberships, and professional development by the Commission. Providers must demonstrate suitability by meeting the Core Module and Module 4 Practice Standards and Quality Indicators. Auditors will consider how the provider is managing any potential risks associated with the delivery of this support/service and any specific opportunities for improvement.

    NDIS Registration questions

    How can I remove a registration from my scope?

    You can complete an “application for variation of registration” form (obtained from the NDIS Commission) to request removal of a registration group between audits. Otherwise, simply do not claim any line items that fall under that registration category for the period of your registration. Once it comes time for renewal of your registration you can select to remove it.

    Is there an additional fee to ‘register’ once the NDIS audit is completed?

    The NDIS Commission does not charge a fee for registration.

    What is provisional Certification?
    • Provisional audits assess the documentation and readiness of a provider to start providing NDIS services. It does not require involvement from participants or seek evidence of implementation. If you undertake a provisional audit, you will be required to undergo a full certification audit within 18 months of your registration being granted.
    • Full Certification audits are completed by providers who are registered with the NDIS Commission and/or have existing participants. Stage 1 looks at the documented systems (policies and procedures etc.) and then during stage 2 of the audit, the auditor will interview participants and workers. This is done to ensure the companies systems are being implemented appropriately. A mid-term audit is required 18 months after the NDIS approves the application. The mid-term audit reviews the Governance and Operational Management practice standards as well as various focus areas depending on the providers’ previous audit.
    What kind of insurance do I need?
    • A certificate of currency for current insurance that meets the minimum level of cover commensurate to the scope of the provider.
    • Providers should seek professional advice as to the type and amount of insurance that is necessary.
    • Public liability is mandatory in most cases.
    • Professional indemnity insurance is required when you provide professional advice as a part of your services.
    • If you have workers, you may need to have workers' compensation insurance.
    When can I provide services to NDIA managed participants?

    You can only provide services to NDIA managed participants once the NDIS Commission has approved your application and sent you a certificate of registration.

    Can I change the ABN I am registered in?

    Providers often want to change from a sole trader to a company for tax purposes however there may be other reasons you wish to change your ABN.

    The NDIS Commission tracks provider registration based on the providers ABN. This means, any changes to the ABN will require the provider to apply for a new registration under that ABN with the commission.

    We have assisted many providers through this process and provide notification to the NDIS Commission on your behalf. Please contact us and we can assist you.

    I am an unregistered provider – what are my obligations?

    If you are an unregistered provider, you will still need to meet certain requirements and ensure you follow the NDIS code of conduct. You can find out more here.

    Bespoke services

    What Our Clients Say

    Very pleased with the services of GCC. Extra special thanks to our auditor Mel Peka who has been instrumental in the success of our NDIS journey as a provider. Mel has been so supportive from the start. She constantly communicated to us, guided us thru until the lead up to the audit. She allayed our anxieties and has been profoundly helpful and we are so blessed to have been audited by her. Much respect to the team and esp to Mel who has showed true professionalism . She has certainly changed our outlook / perpective about audit and made us feel supported, wittingly challenged and most importantly she has provided us emotional support that helped us prepare for what we considered one of the biggest milestones of our journey as a provider. So blessed to have chosen GCC and highly recommended to providers for ndis registration audit.read more
    Maria Espiritu
    Excellent services. Timely & informative communication. Had a wonderful audit experience. Thank you so much Emma, Jasmine and everyone at GCC.
    Graciana James
    Very supportive, explained very well and very personable approach. Thank you
    Wendy Barnett
    Working with GCC has been easy and quick.The auditors I worked with were great; performed very thorough work and in a collabrative way.With good preparation of policy/procedure/form documents, ensuring a sound understanding of how these relate to Practice Standards andQuality Indicators - you will make the work of your GCC auditor easy and will lead you to a successful outcome.read more
    Michael Ayres
    I highly recommend GCC, they were very professional during the audit process. As a new provider we learned and were able to improve our internal processes. Special shout out to Shari - our auditor who made the whole process simple and easy to understand.read more
    Abhinav Gupta
    We highly recommend Global Compliance Certification for auditing. We had a wonderful experience with the whole team. Staff are very professional and easy to communicate.
    jomon jose
    GCC is to be congratulated on a well presented, highly articulate and exacting team.Comforting Home Care recently undertook a provisional audit in preparation for providing a service to people with disabilities under the NDIS.The GCC team represents among the highest levels of customer service we have experienced. We can’t speak highly enough about the process followed by GCC. The Lead Auditor was engaging and encouraging in the meeting of service standards and their application to given situations in the audit process. She detailed and provided a clear explanation of issues that needed elaboration. Furthermore, we have been challenged to complete and finalise the outstanding areas that arose in the audit.Thank you GCC for finalising the CHC audit.We recommend the Global Compliance Certification unreservedly.read more
    Comforting Home Care Pty Ltd
    Global Compliance Certification (GCC) provided high quality support and service throughout the whole audit process. They were very knowledgeable and put everyone at ease. I couldn't recommend them highly enough.read more
    Sarah Baillie
    We did our provision audit with GCC in Feb 2020 and completed our Mid-term audit with them again last week. Safe to say we will be doing our next audit with GCC as they are an absolute pleasure to deal with!Thanks again to the team for making this such a smooth process for us!read more
    Majid A
    We had the pleasure of working with Global Compliance Certification. We found the staff to be reliable and totally customer service focused. Our work was carried out in a timely manner. We highly recommend this company.read more
    CRAIG WALKER
    Veronica and her team of Auditors were a pleasure to deal with. They made the NDIS Audit process smooth and informative. I will definitely be back to GCC for my next Audit is 18 months.
    Shelley Farrington
    I was little apprehensive prior to the first stage of the audit not knowing exactly how it would transpire. I was please at the amount of pre information I received and the level of explanation of the process and what they would look at. The auditor had investigated our system prior to the audit and the question-and-answer session went smoothly. Before starting the process, the auditor made us feel comfortable and relaxed and spent time understanding the nature of our business. The overall experience was good and very positive for us and we recommend GCC to any other organisation considering their servicesread more
    Ronald van der Schalk
    We couldn't speak any more highly of GCC, the manner in which our audit was conducted was exceptional. We will certainly use GCC in the future.
    Melissa Sutcliffe
    There is no one else we would trust other than GCC. Thank you for the lovely experience we have had in both our audit for registration and our mid-term audit. We are grateful to the professional and friendly team who made this process a smooth one. You have offered service like no other, and your competitive prices are a bonus! Thanks again, and see you next time!read more
    dacsa Support
    My first experience with auditors in my effort to becoming registered with NDIS have been highly positive. GCC's clear pathways that were reinforced from my initial contact with them through to the manager of GCC have been consistently helpful with a great advice and guidance. As a result of their support and recognising the high level demands that will follow with the service scope of my business of early childhood supports and specialist coordination, I was able to create a service where I am now able to employ staff rather than be a sole trader. The icing on the cake was with the auditor (Susan Hickey) who not only used the audit process that meets the NDIS Quality and Safeguards Standards, but her support and guidance was exemplary by the way that can only add value to my services. I appreciated greatly her genuine interest in finding out about my skills and abilities which only demonstrated further my ability to undertake Early Childhood and Specialist Support Coordination. I want to commend Susan for her highest-level professionalism complimented by her expert skills and abilities, as well as her affirmation and validation. Thank you Susan for your contribution to the development of Allied Developmental Care. I will never forget you.read more
    Elsa Kyriacou-Balopitos
    GCC team is very professional, responsive and supportive.I would definitely recommend "Saeed" from GCC to anyone looking for high quality and professionals auditors with reasonable cost.
    Hala Mourad
    Gcc Auditor sent me what was required before the audit and I knew what to expect. She was professional and thorough. Gcc price is the best compared to the market and also they submit the report to NDIS without delay. I would recommend them if you're looking for Auditor.read more
    kip shaddy
    GCC made the auditor process smooth. GCC was professional and explained the whole process. I recommend GCC.
    sami bitar
    K Plus M team can highly recommend GCC as they were highly professional, highly experienced in the industry, and highly efficient. The GCC team (no exception) is very responsive and very helpful throughout the process. Great customer service.read more
    kplusm kplusm
    Book my Audit around two weeks ago. GCC was very responsive towards my email and queries I had. Especially Eliza from admin team was so cooperative and helpful throughout my audit. She guided me from the beginning to the end, does not matter how many times I called her or email her and it was same with Auditor as well. Much appreciated.The auditor was well educated and fully formed. Auditor emailed me with all the required documents and gave me time to complete all the paperwork and get all the NDIS orientation certificates and training certificates ready. Once everything ready it was smooth and easy.I would certainly recommend Global Compliance Certification (GCC) for its good interaction, assistance, expertise, and compassionate staff.read more
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