National Disability Insurance Scheme (NDIS)
GCC is an Approved Quality Auditor for the NDIS practice standards. We offer both Verification and Certification Audits for NDIS providers.
About National Disability Insurance Scheme (NDIS)
There are around 4.3 million Australians who have a disability. The National Disability Insurance Scheme (NDIS) provide more than $22 billion in funding a year to an estimated 500,000 Australians who have permanent and significant disability.
The National Disability Insurance Scheme (NDIS) connects people with a disability with services in their community, such as doctors, therapy, support, and care. People with a disability (participants) are connected with support services (providers) and provided with funding to access support.
About the NDIS commission
The National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission (the “NDIS Commission”) is the Federal Government regulatory body overseeing the administration and regulation of the NDIS.
GCC is approved by the NDIS Commission and JAS-ANZ to undertake quality audits against the NDIS Practice Standards. All functions related to approved quality auditors and the assessments are covered under the National Disability Insurance Scheme Act 2013 Act.
NDIS Quote request
Fill out the form below to recieve a quote shortly
The process to register as an NDIS provider
Registering as an NDIS provider allows participants to use their NDIS funding to access your services. Being registered means your business meets the quality and safeguard requirements of NDIS providers.
- Complete the online application form
- Send your Initial scope of audit to GCC (Approved quality auditor)
- Undergo an audit with our experienced auditors
- The NDIS Commission assesses your application and makes a decision
- Receive your application outcome
What is the NDIS Audit?
The NDIS audit is an assessment of the of NDIS providers and their key personnel to deliver NDIS supports and services. GCC as your Approved Quality Auditor, firstly will check that the scope of audit is accurate and then will begin the audit process.
GCC auditors will complete their assessment in a way that takes your organisation’s size and scale, and the scope and complexity of the services being delivered, into consideration. The auditor will work with you to help you understand the findings and give you the opportunity to ask and answer any questions. The auditor will submit the outcome of their audit to the NDIS Commission through an online portal.
There are two NDIS Audit pathways:
NDIS Verification Audit
The NDIS verification process is for providers who offer lower risk or lower complexity supports and services.
Many providers in this category are already subject to professional regulations from other bodies.
This is a desktop review of evidence as required by verification module.
NDIS Certification Audit
The NDIS Certification audit process is for providers offering higher risk or more complex supports. They must meet the requirements of the core module and supplementary modules for the supports they deliver.
The certification audit will include document reviews, site visits and interviews with NDIS workers and participants.
Verification and certification audits for NDIS providers
All registered NDIS providers must undertake a third-party quality assessment by way of either certification or verification against the NDIS Practice Standards. Providers delivering lower risk or less complex services undertake a Verification assessment to the NDIS Practice Standards.
Registration Groups – Verification vs Certification: Download PDF
NDIS audit by Global Compliance Certification (GCC)
In general, audits play a key role in ensuring that companies and organisations achieve specific goals and maintain their integrity. Unbiased audits also expose both the strengths of a company and areas for improvement, which, once identified, can be analysed and addressed.
With Global Compliance Certification (GCC), you can expect a thorough, efficient and unbiased NDIS audit. With years of experience in implementing the NDIS audit process, GCC is an incredibly competent and professional auditor and partner for improvement.
Driven by integrity and impeccable professional standards
GCC operates on the principles of integrity and excellence, guided by strict adherence to laws, rules and regulations and to our own impeccable professional standards. By choosing GCC to be your NDIS audit partner — whether it’s for a verification quality audit or certification assessment — you can be sure that we always operate according to a specific set of values that guide us in undertaking a fair, thorough, impartial and transparent NDIS audit process.
Our commitment to maintaining the highest ethical values in the conduct of our business has led us to become one of the most reliable, upstanding and efficient NDIS audit professionals and auditors involved in a range of industries.
An unmatched level of auditing experience
GCC’s history of experience as a top independent certifying body for various management systems, including Quality, Safety, Environment, Information Security, Food Safety Systems accredited by the Joint Accreditation System of Australia and New Zealand (JAS-ANZ), has earned us a level of auditing expertise that’s difficult to match.
Aside from being a trusted NDIS audit company, we also have the advantage of having provided certification services to various Government, Public and Private Sector Organisations.
Our core auditing team is made up of professional, highly experienced, certified, quality-focused auditors, analysts and technical experts trained in the rigours of the NDIS audit process. So, expect nothing but the best NDIS audit service from GCC — because we value the businesses of our clients as much as we do our own.
Quality service delivery
At GCC, we understand the importance of our role in the NDIS audit process — which is why we take ownership of every step and decision we make to assure transparency and impartiality every step of the way.
Whatever the outcome of an NDIS audit, you can expect our team to present it objectively, supported with documentary evidence with utmost care and meticulous attention to detail.
If you have any questions or concerns about the NDIS audit process at any point in time, especially before the conduct of an NDIS audit, we’re ready to answer.
We’re also cognizant of the fact that some clients find the NDIS audit process to be complicated. So before we even begin, we can explain it to you in detail so you know exactly what to expect.
For your next NDIS audit, get in touch with GCC and experience the difference.
Frequently Asked Questions
NDIS Audit process Questions
Our flexible booking approach means we're ready when you are. Our NDIS Coordinator will talk to you about the requirements you need to meet for a successful audit. We will provide you with the information you need to prepare for the audit and only then schedule a date.
This allows us to book you in quickly, once we know you are ready.
We strive to use local auditors to save our clients unnecessary costs. We have auditors in Sydney, Melbourne, Brisbane, Perth, Adelaide, Newcastle, Wollongong, Bendigo, Ballarat, Gold Coast, Sunshine Coast, Geelong, Mornington Peninsula, and other regional areas.
The NDIS Commission will undertake a formal assessment in accordance with internal procedures and legislative requirements. They will be in contact with you if there is any further information required to assist the NDIS Commissioner in making the final decision.
There is no legislated timeframe regarding finalising an application after audit report has been received. This all depends on the complexity of each application. The Commission are working on case-by-case basis to finalise each application accordingly with due process.
The NDIS Commission will email you the outcome once your application is processed and a decision made.
They are processing a high volume of applications and ask for your patience.
If you wish to enquire about the status of your application, please contact the NDIS Commission directly - 1800 035 544
If they request any additional information from us, we will keep you updated so you are aware of the progress of your application.
NDIS Certification cost and NDIS Verification cost can vary depending on the NDIS registration groups, the number of NDIS participants, number of outlets and NDIS workers. If you could provide GCC with a copy of your 'initial scope of audit & self-assessment summary' provided by the NDIS commission, the information within will assist us to provide you with a NDIS quote.
Should you have any questions on the process or how to proceed, please do not hesitate to contact GCC Office.
NDIS Audit Requirements Questions
A comprehensive checklist will be provided to you if you decide to undertake your audit with GCC.
You will also have an NDIS Audit Coordinator to assist you with any questions you have.
As auditors, we are unable to provide you with templates or policies, etc., but we can guide you in the right direction if you have a question about how to meet the requirements.
The focus areas of the audit will be:
- Policies and procedures (systems) to meet the NDIS Practice Standards and Quality Indicators relevant to your scope.
- Worker Screening documents and evidence of appropriate qualifications (where applicable)
- Business insurance
You may download Provider Information Pack here.
The required qualifications for each occupation group are set by the NDIS Commission and consider professional registration requirements and the industry requirements.
The last pages of the document outline the qualification required for each registration group. As you scroll up you will see what evidence the auditor will need to sight to evidence the qualifications.
Level 1 and 2 support coordination fall under registration group 0106 - Assistance in coordinating or managing life stages, transitions, and supports. This registration group does not have any mandatory qualifications or memberships to be able to deliver supports and falls under the Core Module standards. Providers must demonstrate suitability by meeting the Core Module Practice Standards and Quality Indicators. Auditors will consider how the provider is managing any potential risks associated with the delivery of this support/service and any specific opportunities for improvement.
Level 3, known as 0132 Specialist Support Coordination, is a specialised registration group centred around complex participant needs and circumstances. Typically, Social Workers and Psychologists are approved however each submission is subject to individual assessment of qualifications, memberships, and professional development by the Commission. Providers must demonstrate suitability by meeting the Core Module and Module 4 Practice Standards and Quality Indicators. Auditors will consider how the provider is managing any potential risks associated with the delivery of this support/service and any specific opportunities for improvement.
NDIS Worker Screening Check is a new, national check that assesses if a person who works with people with a disability poses any risk to participants. It is now available across all states and territories in Australia.
See the requirements, and links for different states here.
NDIS Registration questions
You can complete an “application for variation of registration” form (obtained from the NDIS Commission) to request removal of a registration group between audits. Otherwise, simply do not claim any line items that fall under that registration category for the period of your registration. Once it comes time for renewal of your registration you can select to remove it.
The NDIS Commission does not charge a fee for registration.
- Provisional audits assess the documentation and readiness of a provider to start providing NDIS services. It does not require involvement from participants or seek evidence of implementation. If you undertake a provisional audit, you will be required to undergo a full certification audit within 18 months of your registration being granted.
- Full Certification audits are completed by providers who are registered with the NDIS Commission and/or have existing participants. Stage 1 looks at the documented systems (policies and procedures etc.) and then during stage 2 of the audit, the auditor will interview participants and workers. This is done to ensure the companies systems are being implemented appropriately. A mid-term audit is required 18 months after the NDIS approves the application. The mid-term audit reviews the Governance and Operational Management practice standards as well as various focus areas depending on the providers’ previous audit.
- A certificate of currency for current insurance that meets the minimum level of cover commensurate to the scope of the provider.
- Providers should seek professional advice as to the type and amount of insurance that is necessary.
- Public liability is mandatory in most cases.
- Professional indemnity insurance is required when you provide professional advice as a part of your services.
- If you have workers, you may need to have workers' compensation insurance.
You can only provide services to NDIA managed participants once the NDIS Commission has approved your application and sent you a certificate of registration.
Providers often want to change from a sole trader to a company for tax purposes however there may be other reasons you wish to change your ABN.
The NDIS Commission tracks provider registration based on the providers ABN. This means, any changes to the ABN will require the provider to apply for a new registration under that ABN with the commission.
We have assisted many providers through this process and provide notification to the NDIS Commission on your behalf. Please contact us and we can assist you.
An unregistered service provider is aprovider who has not completed the NDIS approval process. The provider still can offer services to self managed and plan managed participants. If you are an unregistered provider, you will still need to meet certain requirements and ensure you follow the NDIS code of conduct.
Unregistered providers and their workers need to follow the NDIS Code of Conduct. The NDIS compliance requirement also applies to unregistered providers, and anyone can make a complaint to the NDIS Commission about a provider or worker regardless of registration status.
Unregistered provider must be able to effectively manage complaints about the quality and safety of supports and services being provided. This includes worker screening, see details on this webpage.
Read more about unregistered provider obligations here.