NDIS Audit – Certification

GCC is an Approved Quality Auditor for the NDIS practice standards. We offer both Verification and Certification assessments for NDIS providers.

About the Certification audits

Providers requiring a certification audit provide more complex or higher risk supports and services. In a certification audit, providers are assessed against the NDIS Practice Standards which may include assessment against the core module and any supplementary module relevant to the type of support they deliver. The registration requirements outline the compliance requirements for the core and supplementary modules by registration group.

Assessment includes core capabilities, such as risk management, delivery of supports, the delivery environment and governance and operational management.

NDIS providers that deliver services and supports within the High Intensity Daily Personal Activities registration group will be assessed against the High Intensity Skills Descriptors.

GCC Auditors will complete the certification audit for providers, and the audit will include document reviews, site visits and interviews with NDIS workers and participants.

Quick Quote

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The certification process

NDIS Certification -Part 1 Audit Process

This Short Video (2.5 minutes) includes an explanation of Audit process, Provisional vs initial certification, what is involved in Stage 1 and Stage 2 Audits and an introduction to NDIS Modules.

For more NDIS Videos like this, Visit NDIS Q&A

NDIS Certification -Part 2 Preparing for your Certification Audit and required documents

This video (3.1 minutes) explains required documentations, IDs, Insurances, etc and how to get prepared for NDIS Certification audit.

For more NDIS Videos like this, Visit NDIS Q&A

What are the NDIS Practice Standards?

The NDIS provides Practice Standards which specify the quality standards each provider must meet for approval. The most up to date information about practice standards can be found here.

The NDIS Practice Standards consist of a core module and several supplementary modules that apply depending on the types of supports and services you deliver and your organisational structure.

Each module has a series of high-level, participant-focused outcomes for each outcome in the modules, the NDIS Commission has prepared quality indicators that approved auditors use to assess compliance with the NDIS Practice Standards.

Core module

The core module covers:

  • Rights of participants and responsibilities of providers
  • Governance and operational management
  • The delivery of supports, and
  • The environment in which supports are delivered.

The Supplementary modules are:

  • High intensity daily personal activities
  • Specialist behaviour support, including implementing behaviour support plans
  • Early childhood supports
  • Specialised support co-ordination, and
  • Specialist disability accommodation.

Which Modules are applicable to me? 

Your ‘Initial scope of audit & self-assessment summary’ provided by the NDIS lists this. 

Preparing for your Certification Audit

The NDIS Commission provides resources to assist with your preparation for a certification audit. 

GCC also provides the following documents prior to your audit:  

  • A pre-audit checklist 
  • Qualifications guide with the requirements for each occupation

Frequently Asked Questions

NDIS Audit process Questions

How quickly can I get an NDIS provider audit?

Our flexible booking approach means we're ready when you are. Our NDIS Coordinator will talk to you about the requirements you need to meet for a successful audit. We will provide you with the information you need to prepare for the audit and only then schedule a date.

This allows us to book you in quickly, once we know you are ready.

Will your auditors come to me?

We strive to use local auditors to save our clients unnecessary costs. We have auditors in Sydney, Melbourne, Brisbane, Perth, Adelaide, Newcastle, Wollongong, Bendigo, Ballarat, Gold Coast, Sunshine Coast, Geelong, Mornington Peninsula, and other regional areas.

How long until I receive my certificate of registration?

The NDIS Commission will undertake a formal assessment in accordance with internal procedures and legislative requirements. They will be in contact with you if there is any further information required to assist the NDIS Commissioner in making the final decision.
There is no legislated timeframe regarding finalising an application after audit report has been received. This all depends on the complexity of each application. The Commission are working on case-by-case basis to finalise each application accordingly with due process.
The NDIS Commission will email you the outcome once your application is processed and a decision made.

They are processing a high volume of applications and ask for your patience.
If you wish to enquire about the status of your application, please contact the NDIS Commission directly - 1800 035 544

If they request any additional information from us, we will keep you updated so you are aware of the progress of your application.

NDIS Audit Requirements Questions

What do I need to provide?

A comprehensive checklist will be provided to you if you decide to undertake your audit with GCC.

You will also have an NDIS Audit Coordinator to assist you with any questions you have.

As auditors, we are unable to provide you with templates or policies, etc., but we can guide you in the right direction if you have a question about how to meet the requirements.

The focus areas of the audit will be:

  • Policies and procedures (systems) to meet the NDIS Practice Standards and Quality Indicators relevant to your scope.
  • Worker Screening documents and evidence of appropriate qualifications (where applicable)
  • Business insurance
What qualifications do I need to be an NDIS provider?

The required qualifications for each occupation group are set by the NDIS Commission and consider professional registration requirements and the industry requirements.

The last pages of the document outline the qualification required for each registration group. As you scroll up you will see what evidence the auditor will need to sight to evidence the qualifications.

What is the difference between Level 1, Level 2 & Level 3 Support Coordination?

Level 1 and 2 support coordination fall under registration group 0106 - Assistance in coordinating or managing life stages, transitions, and supports. This registration group does not have any mandatory qualifications or memberships to be able to deliver supports and falls under the Core Module standards. Providers must demonstrate suitability by meeting the Core Module Practice Standards and Quality Indicators. Auditors will consider how the provider is managing any potential risks associated with the delivery of this support/service and any specific opportunities for improvement.

Level 3, known as 0132 Specialist Support Coordination, is a specialised registration group centred around complex participant needs and circumstances. Typically, Social Workers and Psychologists are approved however each submission is subject to individual assessment of qualifications, memberships, and professional development by the Commission. Providers must demonstrate suitability by meeting the Core Module and Module 4 Practice Standards and Quality Indicators. Auditors will consider how the provider is managing any potential risks associated with the delivery of this support/service and any specific opportunities for improvement.

NDIS Registration questions

How can I remove a registration from my scope?

You can complete an “application for variation of registration” form (obtained from the NDIS Commission) to request removal of a registration group between audits. Otherwise, simply do not claim any line items that fall under that registration category for the period of your registration. Once it comes time for renewal of your registration you can select to remove it.

Is there an additional fee to ‘register’ once the NDIS audit is completed?

The NDIS Commission does not charge a fee for registration.

What is provisional Certification?
  • Provisional audits assess the documentation and readiness of a provider to start providing NDIS services. It does not require involvement from participants or seek evidence of implementation. If you undertake a provisional audit, you will be required to undergo a full certification audit within 18 months of your registration being granted.
  • Full Certification audits are completed by providers who are registered with the NDIS Commission and/or have existing participants. Stage 1 looks at the documented systems (policies and procedures etc.) and then during stage 2 of the audit, the auditor will interview participants and workers. This is done to ensure the companies systems are being implemented appropriately. A mid-term audit is required 18 months after the NDIS approves the application. The mid-term audit reviews the Governance and Operational Management practice standards as well as various focus areas depending on the providers’ previous audit.
What kind of insurance do I need?
  • A certificate of currency for current insurance that meets the minimum level of cover commensurate to the scope of the provider.
  • Providers should seek professional advice as to the type and amount of insurance that is necessary.
  • Public liability is mandatory in most cases.
  • Professional indemnity insurance is required when you provide professional advice as a part of your services.
  • If you have workers, you may need to have workers' compensation insurance.
When can I provide services to NDIA managed participants?

You can only provide services to NDIA managed participants once the NDIS Commission has approved your application and sent you a certificate of registration.

Can I change the ABN I am registered in?

Providers often want to change from a sole trader to a company for tax purposes however there may be other reasons you wish to change your ABN.

The NDIS Commission tracks provider registration based on the providers ABN. This means, any changes to the ABN will require the provider to apply for a new registration under that ABN with the commission.

We have assisted many providers through this process and provide notification to the NDIS Commission on your behalf. Please contact us and we can assist you.

I am an unregistered provider – what are my obligations?

If you are an unregistered provider, you will still need to meet certain requirements and ensure you follow the NDIS code of conduct. You can find out more here.

Bespoke services

What Our Clients Say

Working with GCC has been easy and quick.The auditors I worked with were great; performed very thorough work and in a collabrative way.With good preparation of policy/procedure/form documents, ensuring a sound understanding of how these relate to Practice Standards andQuality Indicators - you will make the work of your GCC auditor easy and will lead you to a successful outcome.read more
Michael Ayres
I highly recommend GCC, they were very professional during the audit process. As a new provider we learned and were able to improve our internal processes. Special shout out to Shari - our auditor who made the whole process simple and easy to understand.read more
Abhinav Gupta
We highly recommend Global Compliance Certification for auditing. We had a wonderful experience with the whole team. Staff are very professional and easy to communicate.
jomon jose
GCC is to be congratulated on a well presented, highly articulate and exacting team.Comforting Home Care recently undertook a provisional audit in preparation for providing a service to people with disabilities under the NDIS.The GCC team represents among the highest levels of customer service we have experienced. We can’t speak highly enough about the process followed by GCC. The Lead Auditor was engaging and encouraging in the meeting of service standards and their application to given situations in the audit process. She detailed and provided a clear explanation of issues that needed elaboration. Furthermore, we have been challenged to complete and finalise the outstanding areas that arose in the audit.Thank you GCC for finalising the CHC audit.We recommend the Global Compliance Certification unreservedly.read more
Comforting Home Care Pty Ltd
Global Compliance Certification (GCC) provided high quality support and service throughout the whole audit process. They were very knowledgeable and put everyone at ease. I couldn't recommend them highly enough.read more
Sarah Baillie
We did our provision audit with GCC in Feb 2020 and completed our Mid-term audit with them again last week. Safe to say we will be doing our next audit with GCC as they are an absolute pleasure to deal with!Thanks again to the team for making this such a smooth process for us!read more
Majid Adam
We had the pleasure of working with Global Compliance Certification. We found the staff to be reliable and totally customer service focused. Our work was carried out in a timely manner. We highly recommend this company.read more
CRAIG WALKER
Veronica and her team of Auditors were a pleasure to deal with. They made the NDIS Audit process smooth and informative. I will definitely be back to GCC for my next Audit is 18 months.
Shelley Farrington
I was little apprehensive prior to the first stage of the audit not knowing exactly how it would transpire. I was please at the amount of pre information I received and the level of explanation of the process and what they would look at. The auditor had investigated our system prior to the audit and the question-and-answer session went smoothly. Before starting the process, the auditor made us feel comfortable and relaxed and spent time understanding the nature of our business. The overall experience was good and very positive for us and we recommend GCC to any other organisation considering their servicesread more
Ronald van der Schalk
We couldn't speak any more highly of GCC, the manner in which our audit was conducted was exceptional. We will certainly use GCC in the future.
Melissa Sutcliffe
There is no one else we would trust other than GCC. Thank you for the lovely experience we have had in both our audit for registration and our mid-term audit. We are grateful to the professional and friendly team who made this process a smooth one. You have offered service like no other, and your competitive prices are a bonus! Thanks again, and see you next time!read more
dacsa Support
My first experience with auditors in my effort to becoming registered with NDIS have been highly positive. GCC's clear pathways that were reinforced from my initial contact with them through to the manager of GCC have been consistently helpful with a great advice and guidance. As a result of their support and recognising the high level demands that will follow with the service scope of my business of early childhood supports and specialist coordination, I was able to create a service where I am now able to employ staff rather than be a sole trader. The icing on the cake was with the auditor (Susan Hickey) who not only used the audit process that meets the NDIS Quality and Safeguards Standards, but her support and guidance was exemplary by the way that can only add value to my services. I appreciated greatly her genuine interest in finding out about my skills and abilities which only demonstrated further my ability to undertake Early Childhood and Specialist Support Coordination. I want to commend Susan for her highest-level professionalism complimented by her expert skills and abilities, as well as her affirmation and validation. Thank you Susan for your contribution to the development of Allied Developmental Care. I will never forget you.read more
Elsa Kyriacou-Balopitos
GCC team is very professional, responsive and supportive.I would definitely recommend "Saeed" from GCC to anyone looking for high quality and professionals auditors with reasonable cost.
Hala Mourad
Gcc Auditor sent me what was required before the audit and I knew what to expect. She was professional and thorough. Gcc price is the best compared to the market and also they submit the report to NDIS without delay. I would recommend them if you're looking for Auditor.read more
kip shaddy
GCC made the auditor process smooth. GCC was professional and explained the whole process. I recommend GCC.
sami bitar
K Plus M team can highly recommend GCC as they were highly professional, highly experienced in the industry, and highly efficient. The GCC team (no exception) is very responsive and very helpful throughout the process. Great customer service.read more
kplusm kplusm
Book my Audit around two weeks ago. GCC was very responsive towards my email and queries I had. Especially Eliza from admin team was so cooperative and helpful throughout my audit. She guided me from the beginning to the end, does not matter how many times I called her or email her and it was same with Auditor as well. Much appreciated.The auditor was well educated and fully formed. Auditor emailed me with all the required documents and gave me time to complete all the paperwork and get all the NDIS orientation certificates and training certificates ready. Once everything ready it was smooth and easy.I would certainly recommend Global Compliance Certification (GCC) for its good interaction, assistance, expertise, and compassionate staff.read more
Vserve Australia
Great materials. easy to follow and understand. %100 recommended.
Ashkan Ghaffari
I can highly recommend Global Compliance Certification for your next Integrated Management System audit. They are a team of highly skilled and professional auditors.
Genee Govender
I Highly Recommend GCC For The High Quality Of Their Services.Our Audit Process Was Very Smooth And Professional In All Stages.Also I Had Great Experience With GCC Training, Thanks For Your Valuable Training Courses And Resources.read more
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