NDIS Audit – Certification

GCC is an Approved Quality Auditor for the NDIS practice standards. We offer both Verification and Certification assessments for NDIS providers.

About the Certification audits

Providers requiring a certification audit provide more complex or higher risk supports and services. In a certification audit, providers are assessed against the NDIS Practice Standards which may include assessment against the core module and any supplementary module relevant to the type of support they deliver. The registration requirements outline the compliance requirements for the core and supplementary modules by registration group.

Assessment includes core capabilities, such as risk management, delivery of supports, the delivery environment and governance and operational management.

NDIS providers that deliver services and supports within the High Intensity Daily Personal Activities registration group will be assessed against the High Intensity Skills Descriptors.

GCC Auditors will complete the certification audit for providers, and the audit will include document reviews, site visits and interviews with NDIS workers and participants.

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    The certification process

    NDIS Certification -Part 1 Audit Process

    This Short Video (2.5 minutes) includes an explanation of Audit process, Provisional vs initial certification, what is involved in Stage 1 and Stage 2 Audits and an introduction to NDIS Modules.

    For more NDIS Videos like this, Visit NDIS Q&A

    NDIS Certification -Part 2 Preparing for your Certification Audit and required documents

    This video (3.1 minutes) explains required documentations, IDs, Insurances, etc and how to get prepared for NDIS Certification audit.

    For more NDIS Videos like this, Visit NDIS Q&A

    What are the NDIS Practice Standards?

    The NDIS provides Practice Standards which specify the quality standards each provider must meet for approval. The most up to date information about practice standards can be found here.

    The NDIS Practice Standards consist of a core module and several supplementary modules that apply depending on the types of supports and services you deliver and your organisational structure.

    Each module has a series of high-level, participant-focused outcomes for each outcome in the modules, the NDIS Commission has prepared quality indicators that approved auditors use to assess compliance with the NDIS Practice Standards.

    Core module

    The core module covers:

    • Rights of participants and responsibilities of providers
    • Governance and operational management
    • The delivery of supports, and
    • The environment in which supports are delivered.

    The Supplementary modules are:

    • High intensity daily personal activities
    • Specialist behaviour support, including implementing behaviour support plans
    • Early childhood supports
    • Specialised support co-ordination, and
    • Specialist disability accommodation.

    Which Modules are applicable to me? 

    Your ‘Initial scope of audit & self-assessment summary’ provided by the NDIS lists this. 

    Preparing for your Certification Audit

    The NDIS Commission provides resources to assist with your preparation for a certification audit. 

    GCC also provides the following documents prior to your audit:  

    • A pre-audit checklist 
    • Qualifications guide with the requirements for each occupation

    Frequently Asked Questions

    NDIS Audit process Questions

    How quickly can I get an NDIS provider audit?

    Our flexible booking approach means we're ready when you are. Our NDIS Coordinator will talk to you about the requirements you need to meet for a successful audit. We will provide you with the information you need to prepare for the audit and only then schedule a date.

    This allows us to book you in quickly, once we know you are ready.

    Will your auditors come to me?

    We strive to use local auditors to save our clients unnecessary costs. We have auditors in Sydney, Melbourne, Brisbane, Perth, Adelaide, Newcastle, Wollongong, Bendigo, Ballarat, Gold Coast, Sunshine Coast, Geelong, Mornington Peninsula, and other regional areas.

    How long until I receive my certificate of registration?

    The NDIS Commission will undertake a formal assessment in accordance with internal procedures and legislative requirements. They will be in contact with you if there is any further information required to assist the NDIS Commissioner in making the final decision.
    There is no legislated timeframe regarding finalising an application after audit report has been received. This all depends on the complexity of each application. The Commission are working on case-by-case basis to finalise each application accordingly with due process.
    The NDIS Commission will email you the outcome once your application is processed and a decision made.

    They are processing a high volume of applications and ask for your patience.
    If you wish to enquire about the status of your application, please contact the NDIS Commission directly - 1800 035 544

    If they request any additional information from us, we will keep you updated so you are aware of the progress of your application.

    NDIS Certification cost

    NDIS Certification cost and NDIS Verification cost can vary depending on the NDIS registration groups, the number of ndis participants, number of outlets and NDIS workers. If you could provide GCC with a copy of your 'initial scope of audit & self-assessment summary' provided by the NDIS commission, the information within will assist us to provide you with a NDIS quote.

    Should you have any questions on the process or how to proceed, please do not hesitate to contact GCC Office.

    NDIS Audit Requirements Questions

    What do I need to provide?

    A comprehensive checklist will be provided to you if you decide to undertake your audit with GCC.

    You will also have an NDIS Audit Coordinator to assist you with any questions you have.

    As auditors, we are unable to provide you with templates or policies, etc., but we can guide you in the right direction if you have a question about how to meet the requirements.

    The focus areas of the audit will be:

    • Policies and procedures (systems) to meet the NDIS Practice Standards and Quality Indicators relevant to your scope.
    • Worker Screening documents and evidence of appropriate qualifications (where applicable)
    • Business insurance

    You may download Provider Information Pack here.

     

    What qualifications do I need to be an NDIS provider?

    The required qualifications for each occupation group are set by the NDIS Commission and consider professional registration requirements and the industry requirements.

    The last pages of the document outline the qualification required for each registration group. As you scroll up you will see what evidence the auditor will need to sight to evidence the qualifications.

    What is the difference between Level 1, Level 2 & Level 3 Support Coordination?

    Level 1 and 2 support coordination fall under registration group 0106 - Assistance in coordinating or managing life stages, transitions, and supports. This registration group does not have any mandatory qualifications or memberships to be able to deliver supports and falls under the Core Module standards. Providers must demonstrate suitability by meeting the Core Module Practice Standards and Quality Indicators. Auditors will consider how the provider is managing any potential risks associated with the delivery of this support/service and any specific opportunities for improvement.

    Level 3, known as 0132 Specialist Support Coordination, is a specialised registration group centred around complex participant needs and circumstances. Typically, Social Workers and Psychologists are approved however each submission is subject to individual assessment of qualifications, memberships, and professional development by the Commission. Providers must demonstrate suitability by meeting the Core Module and Module 4 Practice Standards and Quality Indicators. Auditors will consider how the provider is managing any potential risks associated with the delivery of this support/service and any specific opportunities for improvement.

    How can I apply for NDIS Worker Screening Check?

    NDIS Worker Screening Check is a new, national check that assesses if a person who works with people with a disability poses any risk to participants. It is now available across all states and territories in Australia. 
    See the requirements, and links for different states here. 

    How do I prepare before NDIS audit?

    Here are 5 tips to get you ready for your NDIS Audit. Click here.

    NDIS Registration questions

    How can I remove a registration from my scope?

    You can complete an “application for variation of registration” form (obtained from the NDIS Commission) to request removal of a registration group between audits. Otherwise, simply do not claim any line items that fall under that registration category for the period of your registration. Once it comes time for renewal of your registration you can select to remove it.

    Is there an additional fee to ‘register’ once the NDIS audit is completed?

    The NDIS Commission does not charge a fee for registration.

    What is provisional Certification?
    • Provisional audits assess the documentation and readiness of a provider to start providing NDIS services. It does not require involvement from participants or seek evidence of implementation. If you undertake a provisional audit, you will be required to undergo a full certification audit within 18 months of your registration being granted.
    • Full Certification audits are completed by providers who are registered with the NDIS Commission and/or have existing participants. Stage 1 looks at the documented systems (policies and procedures etc.) and then during stage 2 of the audit, the auditor will interview participants and workers. This is done to ensure the companies systems are being implemented appropriately. A mid-term audit is required 18 months after the NDIS approves the application. The mid-term audit reviews the Governance and Operational Management practice standards as well as various focus areas depending on the providers’ previous audit.
    What kind of insurance do I need?
    • A certificate of currency for current insurance that meets the minimum level of cover commensurate to the scope of the provider.
    • Providers should seek professional advice as to the type and amount of insurance that is necessary.
    • Public liability is mandatory in most cases.
    • Professional indemnity insurance is required when you provide professional advice as a part of your services.
    • If you have workers, you may need to have workers' compensation insurance.
    When can I provide services to NDIA managed participants?

    You can only provide services to NDIA managed participants once the NDIS Commission has approved your application and sent you a certificate of registration.

    Can I change the ABN I am registered in?

    Providers often want to change from a sole trader to a company for tax purposes however there may be other reasons you wish to change your ABN.

    The NDIS Commission tracks provider registration based on the providers ABN. This means, any changes to the ABN will require the provider to apply for a new registration under that ABN with the commission.

    We have assisted many providers through this process and provide notification to the NDIS Commission on your behalf. Please contact us and we can assist you.

    I am an unregistered provider – what are my obligations?

    An unregistered service provider is aprovider who has not completed the NDIS approval process. The provider still can offer services to self managed and plan managed participants. If you are an unregistered provider, you will still need to meet certain requirements and ensure you follow the NDIS code of conduct.

    Unregistered providers and their workers need to follow the NDIS Code of Conduct. The NDIS compliance requirement also applies to unregistered providers, and anyone can make a complaint to the NDIS Commission about a provider or worker regardless of registration status.

    Unregistered provider must be able to effectively manage complaints about the quality and safety of supports and services being provided. This includes worker screening, see details on this webpage.

    Read more about unregistered provider obligations here.

    Bespoke services

    What Our Clients Say

    I received excellent customer service from GCC team before, during and after my audit exercise. They were professional in their communication and business conduct.In terms of cost, I got value for money. I did shop around before I choose them. I found GCC affordable without having to wait for a long time for audit appointment.I confidently recommend GCC for your NDIS provider audit, and you will never regret you did.read more
    NIYI IJIYERA
    Highly recommend with 5 stars for their professionalism and outstanding communication throughout the Audit. Many thanks to the Lead Auditor - Joven Mercado and Certification Co-ordinator - Priscilla Bonella for their outstanding effort and service.read more
    Fleximake Bookkeeping
    We have had a wonderful experience with GCC as we go through the NDIS verification process. We have used GCC twice now and on both occasions they have provided a high quality service. Their communication is next to none, with quick informative replies.Their service is always positive and friendly yet professional and helpful.I would highly recommend GCC to anyone in need of this service.read more
    J Gee
    All staff, managers, and auditors have effective communication, oriented and innovation. Enjoyed working with GC Certification and thank you for your professional nature. I recommend GC Certification for now and the future.read more
    ELIANE BOUSTANI
    Thank you to GCC (Jo and Mandana) for your professionalism, kindness, excellent feedback and sense of humour that lightened up a super stressful time. I don't think anyone looks forward to 'audit day' but you certainly made it much less stressful. Thank you!read more
    Cass Rochelle
    Auditing with GCC was an awesome experience. Auditors were knowledgeable, open minded and highly professionals.End of the audit we could able to learn more about NDIS expectations and we were highly motivated to provide our services with confidence to our community . Auditors Mosta Ashena & Saeed Ghobadi are highly recommended 👌 .read more
    tvm australia
    My auditors were both lovely. I learnt soo much from my audits. I am guaranteed I will be improving myself from their feedback. Great service !!
    Rose Ann Dreske
    We couldn't have asked for better auditors. The level of communication was outstanding.Thank you, Mr Shari and Mr Saeed Ghobadi you were both an absolute pleasure to deal with. Hope you will be available for our next audit. Highly recommended.read more
    nomusa Napier
    I am very happy working with GCC from the day one I have contacted and their communication was excellent on every phone call or on enquiry.The auditors were excellent and I will highly recommend for JO Gray and Mosta.read more
    madhavi latha
    We had Mel Peka as our auditor. We highly recommend her for her professionalism, attention to detail, and at the same time, being lovely and supportive to make us at ease during our audit. She is very customer focused and full of knowledge that she shared with us as well.read more
    yanting dong
    I would like to thank the team at GCC for their services. In particular, I would like to thank my lead auditor Faz.Faz was extremely patient with me and explained all the requirements for the audit well before the audit date.He was able to explain in simple terms what documents were needed and why they were needed. For anyone wanting to get an audit done, I would highly recommend you get into contact GCC.Thanks again GCC and I'll definitely be back for my next audit.Abdiread more
    Abdi Mohamud
    Absolutely fantastic service, in particular from auditors Faz and Sladjan who were incredibly professional and understanding, as well as Kath who was very accommodating. Will definitely be going with GCC again, and requesting Faz and Sladjan again if possible, as well as recommending GCC to the other providers I work with.read more
    Luke Walsh
    Very pleased with the services of GCC. Extra special thanks to our auditor Mel Peka who has been instrumental in the success of our NDIS journey as a provider. Mel has been so supportive from the start. She constantly communicated to us, guided us thru until the lead up to the audit. She allayed our anxieties and has been profoundly helpful and we are so blessed to have been audited by her. Much respect to the team and esp to Mel who has showed true professionalism . She has certainly changed our outlook / perpective about audit and made us feel supported, wittingly challenged and most importantly she has provided us emotional support that helped us prepare for what we considered one of the biggest milestones of our journey as a provider. So blessed to have chosen GCC and highly recommended to providers for ndis registration audit.read more
    Maria Espiritu
    Excellent services. Timely & informative communication. Had a wonderful audit experience. Thank you so much Emma, Jasmine and everyone at GCC.
    Graciana James
    Very supportive, explained very well and very personable approach. Thank you
    Wendy Barnett
    Working with GCC has been easy and quick.The auditors I worked with were great; performed very thorough work and in a collabrative way.With good preparation of policy/procedure/form documents, ensuring a sound understanding of how these relate to Practice Standards andQuality Indicators - you will make the work of your GCC auditor easy and will lead you to a successful outcome.read more
    Michael Ayres
    I highly recommend GCC, they were very professional during the audit process. As a new provider we learned and were able to improve our internal processes. Special shout out to Shari - our auditor who made the whole process simple and easy to understand.read more
    Abhinav Gupta
    We highly recommend Global Compliance Certification for auditing. We had a wonderful experience with the whole team. Staff are very professional and easy to communicate.
    jomon jose
    GCC is to be congratulated on a well presented, highly articulate and exacting team.Comforting Home Care recently undertook a provisional audit in preparation for providing a service to people with disabilities under the NDIS.The GCC team represents among the highest levels of customer service we have experienced. We can’t speak highly enough about the process followed by GCC. The Lead Auditor was engaging and encouraging in the meeting of service standards and their application to given situations in the audit process. She detailed and provided a clear explanation of issues that needed elaboration. Furthermore, we have been challenged to complete and finalise the outstanding areas that arose in the audit.Thank you GCC for finalising the CHC audit.We recommend the Global Compliance Certification unreservedly.read more
    Comforting Home Care Pty Ltd
    Global Compliance Certification (GCC) provided high quality support and service throughout the whole audit process. They were very knowledgeable and put everyone at ease. I couldn't recommend them highly enough.read more
    Sarah Baillie