NDIS Audit – Certification

GCC is an Approved Quality Auditor for the NDIS practice standards. We offer both Verification and Certification assessments for NDIS providers.

About the Certification audits

Providers requiring a certification audit provide more complex or higher risk supports and services. In a certification audit, providers are assessed against the NDIS Practice Standards which may include assessment against the core module and any supplementary module relevant to the type of support they deliver. The registration requirements outline the compliance requirements for the core and supplementary modules by registration group.

Assessment includes core capabilities, such as risk management, delivery of supports, the delivery environment and governance and operational management.

NDIS providers that deliver services and supports within the High Intensity Daily Personal Activities registration group will be assessed against the High Intensity Skills Descriptors.

GCC Auditors will complete the certification audit for providers, and the audit will include document reviews, site visits and interviews with NDIS workers and participants.

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The certification process

What are the NDIS Practice Standards?

The NDIS provides Practice Standards which specify the quality standards each provider must meet for approval. The most up to date information about practice standards can be found here.

The NDIS Practice Standards consist of a core module and several supplementary modules that apply depending on the types of supports and services you deliver and your organisational structure.

Each module has a series of high-level, participant-focused outcomes for each outcome in the modules, the NDIS Commission has prepared quality indicators that approved auditors use to assess compliance with the NDIS Practice Standards.

Core module

The core module covers:

  • Rights of participants and responsibilities of providers
  • Governance and operational management
  • The delivery of supports, and
  • The environment in which supports are delivered.

The Supplementary modules are:

  • High intensity daily personal activities
  • Specialist behaviour support, including implementing behaviour support plans
  • Early childhood supports
  • Specialised support co-ordination, and
  • Specialist disability accommodation.

Which Modules are applicable to me? 

Your ‘Initial scope of audit & self-assessment summary’ provided by the NDIS lists this. 

Preparing for your Certification Audit

The NDIS Commission provides resources to assist with your preparation for a certification audit. 

GCC also provides the following documents prior to your audit:  

  • A pre-audit checklist 
  • Qualifications guide with the requirements for each occupation

Frequently Asked Questions

NDIS Audit process Questions

How quickly can I get an NDIS provider audit?

Our flexible booking approach means we’re ready when you are. Our NDIS Coordinator will talk to you about the requirements you need to meet for a successful audit. We will provide you with the information you need to prepare for the audit and only then schedule a date.

This allows us to book you in quickly, once we know you are ready.

Will your auditors come to me?

We strive to use local auditors to save our clients unnecessary costs. We have auditors in Sydney, Melbourne, Brisbane, Perth, Adelaide, Newcastle, Wollongong, Bendigo, Ballarat, Gold Coast, Sunshine Coast, Geelong, Mornington Peninsula, and other regional areas.

How long until I receive my certificate of registration?

The NDIS Commission will undertake a formal assessment in accordance with internal procedures and legislative requirements. They will be in contact with you if there is any further information required to assist the NDIS Commissioner in making the final decision.
There is no legislated timeframe regarding finalising an application after audit report has been received. This all depends on the complexity of each application. The Commission are working on case-by-case basis to finalise each application accordingly with due process.
The NDIS Commission will email you the outcome once your application is processed and a decision made.

They are processing a high volume of applications and ask for your patience. 
If you wish to enquire about the status of your application, please contact the NDIS Commission directly – 1800 035 544

If they request any additional information from us, we will keep you updated so you are aware of the progress of your application. 

NDIS Audit Requirements Questions

What do I need to provide?

A comprehensive checklist will be provided to you if you decide to undertake your audit with GCC. 

You will also have an NDIS Audit Coordinator to assist you with any questions you have. 

As auditors, we are unable to provide you with templates or policies, etc., but we can guide you in the right direction if you have a question about how to meet the requirements. 

The focus areas of the audit will be:

  • Policies and procedures (systems) to meet the NDIS Practice Standards and Quality Indicators relevant to your scope.
  • Worker Screening documents and evidence of appropriate qualifications (where applicable)
  • Business insurance
What qualifications do I need to be an NDIS provider?

The required qualifications for each occupation group are set by the NDIS Commission and consider professional registration requirements and the industry requirements.

The last pages of the document outline the qualification required for each registration group. As you scroll up you will see what evidence the auditor will need to sight to evidence the qualifications.

What is the difference between Level 1, Level 2 & Level 3 Support Coordination?

Level 1 and 2 support coordination fall under registration group 0106 – Assistance in coordinating or managing life stages, transitions, and supports. This registration group does not have any mandatory qualifications or memberships to be able to deliver supports and falls under the Core Module standards. Providers must demonstrate suitability by meeting the Core Module Practice Standards and Quality Indicators. Auditors will consider how the provider is managing any potential risks associated with the delivery of this support/service and any specific opportunities for improvement.

Level 3, known as 0132 Specialist Support Coordination, is a specialised registration group centred around complex participant needs and circumstances. Typically, Social Workers and Psychologists are approved however each submission is subject to individual assessment of qualifications, memberships, and professional development by the Commission. Providers must demonstrate suitability by meeting the Core Module and Module 4 Practice Standards and Quality Indicators. Auditors will consider how the provider is managing any potential risks associated with the delivery of this support/service and any specific opportunities for improvement.

NDIS Registration questions

How can I remove a registration from my scope?

You can complete an “application for variation of registration” form (obtained from the NDIS Commission) to request removal of a registration group between audits. Otherwise, simply do not claim any line items that fall under that registration category for the period of your registration. Once it comes time for renewal of your registration you can select to remove it.

Is there an additional fee to ‘register’ once the NDIS audit is completed?

The NDIS Commission does not charge a fee for registration.

What is provisional Certification?
  • Provisional audits assess the documentation and readiness of a provider to start providing NDIS services. It does not require involvement from participants or seek evidence of implementation. If you undertake a provisional audit, you will be required to undergo a full certification audit within 18 months of your registration being granted.
  • Full Certification audits are completed by providers who are registered with the NDIS Commission and/or have existing participants. Stage 1 looks at the documented systems (policies and procedures etc.) and then during stage 2 of the audit, the auditor will interview participants and workers. This is done to ensure the companies systems are being implemented appropriately. A mid-term audit is required 18 months after the NDIS approves the application. The mid-term audit reviews the Governance and Operational Management practice standards as well as various focus areas depending on the providers’ previous audit. 
What kind of insurance do I need?
  • A certificate of currency for current insurance that meets the minimum level of cover commensurate to the scope of the provider. 
  • Providers should seek professional advice as to the type and amount of insurance that is necessary.
  • Public liability is mandatory in most cases. 
  • Professional indemnity insurance is required when you provide professional advice as a part of your services. 
  • If you have workers, you may need to have workers’ compensation insurance.
When can I provide services to NDIA managed participants?

You can only provide services to NDIA managed participants once the NDIS Commission has approved your application and sent you a certificate of registration. 

Can I change the ABN I am registered in?

Providers often want to change from a sole trader to a company for tax purposes however there may be other reasons you wish to change your ABN.

The NDIS Commission tracks provider registration based on the providers ABN. This means, any changes to the ABN will require the provider to apply for a new registration under that ABN with the commission.

We have assisted many providers through this process and provide notification to the NDIS Commission on your behalf. Please contact us and we can assist you.

I am an unregistered provider – what are my obligations?

If you are an unregistered provider, you will still need to meet certain requirements and ensure you follow the NDIS code of conduct. You can find out more here.

Bespoke services

What Our Clients Say

I completed my NDIS Certification Audit on Friday 23 April 2021 and as terrified as I was of the process, the management (Mousa Sharifi) and auditors (Shari Ghobadi and Tania Raar), who conducted the audit were absolutely wonderful every step of the way. I am very grateful for the successful outcome of my audit, however more than that, I am most grateful to this amazing GCC team and will recommend them to any provider out there seeking to obtain their NDIS Certification. Thank you.read more
Mel Mardon
Professionalism, supportive, clear communication of expectations and excellent customer service is the experience received when using GCC.Staff experience and skills were exceptional, ranging from sales, management and auditors.read more
Gavin Lau
Sahar 🙂 and Hamid 🙂 were very professional, extremely patient and very kind to me during all aspects of my Audit. I was a little nervous and they ensured I was okay and we managed to get through my Audit wonderfully. Thank you Sahar and Hamid 🙂 you were both very understanding in the lead up to my Audit and also during my Audit - you both made me feel very comfortable and relaxed.read more
Kat & Mark Moore
Staffs were very responsive and professional. Would love to work with them again.
Cover Bae
Moussa and his team of auditors always provide a friendly and professional approach during their audits. They are happy to do workarounds to the schedule based on our operating requirements of the day. Their findings provide clear guidance to any area we may need to address at the time of the audit. Its always a pleasure to have Moussa and his team around.read more
Michael Hasking
Busy Runners Enterprises undertook an audit with GCC and have found them to be professional, polite, courteous, helpful and very understanding. There staff were all very nice and they aimed to work with us in suiting our availabilities. I would recommend GCC to all others for their high quality professionalism.read more
Fida Sari
GCC never failed to demonstrate excellence and professionalism in their dealings with us. GCC staff were prompt and detailed with information to help us build a strong audit application. They managed to answer all of our questions with care and assurance. GCC were not just completing a transaction, they were in fact building a credible business relationship so that we were able to experience a sense of confidence during a very stressful time. Their staff maintained an uncompromising professional standing ensuring that GCC was never in a position of collusion.Raj HillaryCEOIndie Lifestyleread more
Raj Hillary
I highly recommend GCC for the high quality, professionalism and efficiency of their services. We were extremely impressed with their swift and helpful responsiveness, and the incisive and constructive approach of the auditor. We look forward to working with GCC in future as we develop our business.read more
debbie cooke
Could not recommend GCC enough . We dealt with Mousa ( Director), Hamid ( Auditor) and Amy ( NDIS Coordinator ) for NDIS Certification Audits and We was very confused in regards to the process and everything before speaking with them. The responses were prompt, extremely helpful throughout the whole process and went above and beyond with meeting timelines and assisting with best prices. Thank you so much and our apologies on the delayed review!read more
Antonio Lay
GCC Were very helpful with all queries we had about our audit and were very professional also completing there audit on schedule allowing our business to keep to our time frame with our clients Sheds This Way would recommend GCC for NDIS audit not only on there competitive price but also there friendly staffread more
Crystal Rizniak
I can highly recommend GCC for your next NDIS audit. Of the 14 companies I requested a quote from, they were one of the most competitive and the most helpful. I felt well supported and informed from the first contact. The steps and requirements were clearly communicated and explained with ample access to someone to answer any questions prior to audit day. The audit itself was conducted remotely which saved on any associated travel costs, and the auditor was very professional, personable and helpful. We are now looking forward to GCC making the recommendation to the NDIS Commission and eventually receiving our registration.I feel very confident that in 18 months when we have our stage 2 audit with GCC, we will be in very good hands. I could not have asked for a more professional, well informed, and supportive service for our audit.read more
Megan Carroll
I was extremely stressed prior to my audit till I met Amanda Watson, Auditor from GCC. Amanda was extremely professional and approachable which helped calm my nerves. The entire process was seamless and not at all what I had expected given stories I had heard from other organisations going through audits to become Registered NDIS providers. Thank you Amanda and GCC for supporting Links2Community Pty Ltd, a small and new business.Athellia Dias - DirectorLinks2Community Pty Ltdread more
Athellia Dias
Our GCC auditor was friendly and helpful. She had an in-depth understanding of the NDIS practice standards which combined with her background in disability made for a very thorough audit with a lot of useful guidance along the way. When conducted well audits can be a positive and valuable exercise which was our experience with GCC.read more
Chantal Boaza
We were so impressed with this company. The were so fast and efficient and informative. They spent time to prepare us for the audit and explained the whole process to us. Their auditor Saeed's positive attitude and warming personality made us feel extremely comfortable and less stressed throughout the entire audit process. He was extremely informative and took his time to explain everything to us and was so fast and efficient and was able to get his report finished in less then a week. We would defiantly give him and the company a 10 out of 10 for their performance.read more
Gyasi K Owusu
GCC has provided exceptional service during all stages leading up and throughout the audit. Eliza, and our auditor Ehsan, were very professional, friendly and knowledgeable. They were prompt and easy to work with. The process was very smooth and we received certification quicker than expected. We highly recommend them and we intend to continue utilising GCC's services for as long as we operate.read more
Liza Roshdy
Our company engaged GCC to complete our NDIS audit. We were highly satisfied with the service at all stages. From the initial consultation to the audit completion we found that the staff at GCC were very helpful and professional. The process allowed us to refine our processes and provide extra value to our clients. We would highly recommend this company for any compliance work.read more
Andrew Haynes
Stress-free Auditing process with GCC and great customer service.
Majid Adam
Great to work with GCC. Record breaking timeframe. They have kept all their promises. Moussa would go above and beyond to arrange a time.We had auditors flying from interstate, they were accurate on time.They have delivered their outcome and report on time.We strongly recommend GCC to all companies out there.We would not hesitate to work with them again.read more
Jad Haber
Had my audit with them a month ago and I am amazed on how they were able to do it within my timeframe. They are quick to respond and definitely true to their word. Very helpful team, I’m glad I went with them.read more
Mann Man
GC Certification were absolutely fantastic to work with through our recent NDIS Audit. From the first call making the initial inquiry, to the final audit completion, all of their staff were knowledgeable, and made the process so much easier.Whilst based in Sydney. They linked us with a local Brisbane auditor with ease and without fuss.I highly recommend this place for any NDIS related auditing!read more
Michael Scott