NDIS Audit – Verification

GCC is an Approved Quality Auditor for the NDIS practice standards. We offer both Verification and Certification assessments for NDIS providers.

About the Verification audits

Providers requiring a verification quality audit usually deliver lower risk/lower complexity supports and services. Many providers requiring a verification audit are already subject to professional regulation as a requirement of doing business, for example through the Australian Health Practitioner Regulation Agency (AHPRA) and other professional bodies.

Professional regulation means a practitioner must already meet set standards and is subject to ongoing monitoring of their competency to practice, including through continuing professional development.

Because of the existing obligations of these providers to their relevant professional bodies, and the less complex support types delivered, the provider will engage GCC Auditors to complete a desktop review of the required documentary evidence outlined for each profession in the Verification Module.

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    The verification process

    Are you completing an NDIS Verification Audit?

    This short video (3.2 minutes) explains verification audit process, required documentations, and how to get prepared to pass the verification audit successfully.

    For more NDIS Videos like this, Visit NDIS Q&A

    Play video

    Frequently Asked Questions

    NDIS Audit process Questions

    How quickly can I get an NDIS provider audit?

    Our flexible booking approach means we're ready when you are. Our NDIS Coordinator will talk to you about the requirements you need to meet for a successful audit. We will provide you with the information you need to prepare for the audit and only then schedule a date.

    This allows us to book you in quickly, once we know you are ready.

    Will your auditors come to me?

    We strive to use local auditors to save our clients unnecessary costs. We have auditors in Sydney, Melbourne, Brisbane, Perth, Adelaide, Newcastle, Wollongong, Bendigo, Ballarat, Gold Coast, Sunshine Coast, Geelong, Mornington Peninsula, and other regional areas.

    How long until I receive my certificate of registration?

    The NDIS Commission will undertake a formal assessment in accordance with internal procedures and legislative requirements. They will be in contact with you if there is any further information required to assist the NDIS Commissioner in making the final decision.
    There is no legislated timeframe regarding finalising an application after audit report has been received. This all depends on the complexity of each application. The Commission are working on case-by-case basis to finalise each application accordingly with due process.
    The NDIS Commission will email you the outcome once your application is processed and a decision made.

    They are processing a high volume of applications and ask for your patience.
    If you wish to enquire about the status of your application, please contact the NDIS Commission directly - 1800 035 544

    If they request any additional information from us, we will keep you updated so you are aware of the progress of your application.

    NDIS Certification cost

    NDIS Certification cost and NDIS Verification cost can vary depending on the NDIS registration groups, the number of NDIS participants, number of outlets and NDIS workers. If you could provide GCC with a copy of your 'initial scope of audit & self-assessment summary' provided by the NDIS commission, the information within will assist us to provide you with a NDIS quote.

    Should you have any questions on the process or how to proceed, please do not hesitate to contact GCC Office.

    NDIS Audit Requirements Questions

    What do I need to provide?

    A comprehensive checklist will be provided to you if you decide to undertake your audit with GCC.

    You will also have an NDIS Audit Coordinator to assist you with any questions you have.

    As auditors, we are unable to provide you with templates or policies, etc., but we can guide you in the right direction if you have a question about how to meet the requirements.

    The focus areas of the audit will be:

    • Policies and procedures (systems) to meet the NDIS Practice Standards and Quality Indicators relevant to your scope.
    • Worker Screening documents and evidence of appropriate qualifications (where applicable)
    • Business insurance

    You may download Provider Information Pack here.

     

    What qualifications do I need to be an NDIS provider?

    The required qualifications for each occupation group are set by the NDIS Commission and consider professional registration requirements and the industry requirements.

    The last pages of the document outline the qualification required for each registration group. As you scroll up you will see what evidence the auditor will need to sight to evidence the qualifications.

    What is the difference between Level 1, Level 2 & Level 3 Support Coordination?

    Level 1 and 2 support coordination fall under registration group 0106 - Assistance in coordinating or managing life stages, transitions, and supports. This registration group does not have any mandatory qualifications or memberships to be able to deliver supports and falls under the Core Module standards. Providers must demonstrate suitability by meeting the Core Module Practice Standards and Quality Indicators. Auditors will consider how the provider is managing any potential risks associated with the delivery of this support/service and any specific opportunities for improvement.

    Level 3, known as 0132 Specialist Support Coordination, is a specialised registration group centred around complex participant needs and circumstances. Typically, Social Workers and Psychologists are approved however each submission is subject to individual assessment of qualifications, memberships, and professional development by the Commission. Providers must demonstrate suitability by meeting the Core Module and Module 4 Practice Standards and Quality Indicators. Auditors will consider how the provider is managing any potential risks associated with the delivery of this support/service and any specific opportunities for improvement.

    How can I apply for NDIS Worker Screening Check?

    NDIS Worker Screening Check is a new, national check that assesses if a person who works with people with a disability poses any risk to participants. It is now available across all states and territories in Australia. 
    See the requirements, and links for different states here. 

    How do I prepare before NDIS audit?

    Here are 5 tips to get you ready for your NDIS Audit. Click here.

    NDIS Registration questions

    How can I remove a registration from my scope?

    You can complete an “application for variation of registration” form (obtained from the NDIS Commission) to request removal of a registration group between audits. Otherwise, simply do not claim any line items that fall under that registration category for the period of your registration. Once it comes time for renewal of your registration you can select to remove it.

    Is there an additional fee to ‘register’ once the NDIS audit is completed?

    The NDIS Commission does not charge a fee for registration.

    What is provisional Certification?
    • Provisional audits assess the documentation and readiness of a provider to start providing NDIS services. It does not require involvement from participants or seek evidence of implementation. If you undertake a provisional audit, you will be required to undergo a full certification audit within 18 months of your registration being granted.
    • Full Certification audits are completed by providers who are registered with the NDIS Commission and/or have existing participants. Stage 1 looks at the documented systems (policies and procedures etc.) and then during stage 2 of the audit, the auditor will interview participants and workers. This is done to ensure the companies systems are being implemented appropriately. A mid-term audit is required 18 months after the NDIS approves the application. The mid-term audit reviews the Governance and Operational Management practice standards as well as various focus areas depending on the providers’ previous audit.
    What kind of insurance do I need?
    • A certificate of currency for current insurance that meets the minimum level of cover commensurate to the scope of the provider.
    • Providers should seek professional advice as to the type and amount of insurance that is necessary.
    • Public liability is mandatory in most cases.
    • Professional indemnity insurance is required when you provide professional advice as a part of your services.
    • If you have workers, you may need to have workers' compensation insurance.
    When can I provide services to NDIA managed participants?

    You can only provide services to NDIA managed participants once the NDIS Commission has approved your application and sent you a certificate of registration.

    Can I change the ABN I am registered in?

    Providers often want to change from a sole trader to a company for tax purposes however there may be other reasons you wish to change your ABN.

    The NDIS Commission tracks provider registration based on the providers ABN. This means, any changes to the ABN will require the provider to apply for a new registration under that ABN with the commission.

    We have assisted many providers through this process and provide notification to the NDIS Commission on your behalf. Please contact us and we can assist you.

    I am an unregistered provider – what are my obligations?

    An unregistered service provider is aprovider who has not completed the NDIS approval process. The provider still can offer services to self managed and plan managed participants. If you are an unregistered provider, you will still need to meet certain requirements and ensure you follow the NDIS code of conduct.

    Unregistered providers and their workers need to follow the NDIS Code of Conduct. The NDIS compliance requirement also applies to unregistered providers, and anyone can make a complaint to the NDIS Commission about a provider or worker regardless of registration status.

    Unregistered provider must be able to effectively manage complaints about the quality and safety of supports and services being provided. This includes worker screening, see details on this webpage.

    Read more about unregistered provider obligations here.

    Bespoke services

    What Our Clients Say

    My experience with my auditor Frann, was very pleasant. Thank you so much for your professionalism. I will certainly engage GCC for my next audit.
    Kikoo Ndhlovu
    I’ve recently had an audit with Armin Eftekhari from GCC and I would like to highly recommend GCC especially Armin for the great work they do. Armin was highly professional and very knowledgeable in his field. He made the process of the audit a very informative and supportive experience for us while acknowledging our efforts as a provider. Having an auditor with such approach further motivates providers to do even better with what they do. Many thanks to Armin and GCC.Kind regards,Laylan ShamdinDirectorBuilding Abilities Disability Servicesread more
    Laylan Shamdin
    I would like to send great appreciation and positive feedback for our audit with GCC.Thank you for every team member who had participated during the process.We feel comfortable for the efficient and effective communication between GCC staff and us.Special THANK YOU for Auditors - Shervin and MelThey are both very very professional and knowledgeable auditors. They delivered clear auditing structure and scientific procedures that minimising the confusion when we identifying what is the question, so that we could demonstrate our work quicker than usual. This made a smoother Q&A mechanism, therefore we felt less nervous and were able to present a better performance in the auditing.I am representing Helpie to appreciate your time and effort!We are looking forward to meet with you for our mid-term audit in 18 months.We would definitely recommend GCC to my friends.read more
    N Z
    Feedback –I would like to thank the team at GCC for all the support and guidance provided to us throughout our audit journey. In particular, I would like to thank our lead auditor Mr Shari Ghobadi for his patience, empathy and professionalism which led to a successful and stress-free audit.Overall it was a pleasure collaborating with GCC and I look forward to working with them in the future as well.Recommendations –I strongly recommend GCC to anyone looking for a professional, honest, and efficient organisation !read more
    jaspreet Singh sekhon
    Terrific experience! I would like to thank my lead auditor Shari Ghobadi for the excellent and efficient manner in which he conducted my NDIS certification audit for Specialist Behaviour Support. He was extremely professional and knowledgeable. I would highly recommend GCC for the NDIS audit. Thank-you.read more
    Sereta Uitenweerde
    GCC exceeded every expectation.Their Administration staff eliminated any apprehension and uncertainty I held with prompt and reliable guidance throughout the entire process.Their Auditor's comprehensive knowledge and expertise, even with my company's specific requirements, was outstanding.Engaging GCC's services helped me develop a confident understanding of my business and quite a positive outlook from hereon.read more
    Inferno Monkey
    GCC is very professional and efficient when it comes to audit. We used GCC for our company NDIS registration audit and found them to be very effective and efficient. We passed our audit thanks to GCC! Highly recommend them!read more
    Viti Eva Tuimabualau
    I highly recommend GCC for NDIS audit. Good customer service and overall very informative experience.
    Bipin Chapagain
    We have thoroughly enjoyed working with GCC and our lead auditor Rob for the past two years! He is making the process a lot less daunting and is great at understanding your business. The standards are applied to your systems and style of work, rather than putting all companies within the same square box! Looking forward to working with GCC and Rob in coming years.Would highly recommend GCC to anyone wanting to achieve and maintain their ISO certification.read more
    Lina Bendroth
    Our Auditor Abdullah was very thorough and informative with comments on how we can still do better and how our Integrated Management System can help us grow.
    Jason Lewis
    Our Auditor, Mosta Ashena, is very professional and highly knowledgeable in his craft. He made sure that applicants to become NDIS Provider have the right knowledge and skills before recommending to NDIS Commission for approval.Thank you GCC and Mosta and we are looking forward to our midterm audit.God bless!read more
    Ferdinand Pandes
    Over the past few years we have had GCC complete our HACCP audits.Their professionalism, communication and knowledge was outstanding.Special thanks to our auditor Abdullah for his time with us.
    Claire Hinds
    I received excellent customer service from GCC team before, during and after my audit exercise. They were professional in their communication and business conduct.In terms of cost, I got value for money. I did shop around before I choose them. I found GCC affordable without having to wait for a long time for audit appointment.I confidently recommend GCC for your NDIS provider audit, and you will never regret you did.read more
    NIYI IJIYERA
    Highly recommend with 5 stars for their professionalism and outstanding communication throughout the Audit. Many thanks to the Lead Auditor - Joven Mercado and Certification Co-ordinator - Priscilla Bonella for their outstanding effort and service.read more
    Fleximake Bookkeeping
    We have had a wonderful experience with GCC as we go through the NDIS verification process. We have used GCC twice now and on both occasions they have provided a high quality service. Their communication is next to none, with quick informative replies.Their service is always positive and friendly yet professional and helpful.I would highly recommend GCC to anyone in need of this service.read more
    J Gee
    All staff, managers, and auditors have effective communication, oriented and innovation. Enjoyed working with GC Certification and thank you for your professional nature. I recommend GC Certification for now and the future.read more
    ELIANE BOUSTANI
    Thank you to GCC (Jo and Mandana) for your professionalism, kindness, excellent feedback and sense of humour that lightened up a super stressful time. I don't think anyone looks forward to 'audit day' but you certainly made it much less stressful. Thank you!read more
    Cass Rochelle
    My auditors were both lovely. I learnt soo much from my audits. I am guaranteed I will be improving myself from their feedback. Great service !!
    Rose Ann Dreske
    I am very happy working with GCC from the day one I have contacted and their communication was excellent on every phone call or on enquiry.The auditors were excellent and I will highly recommend for JO Gray and Mosta.read more
    madhavi latha
    We had Mel Peka as our auditor. We highly recommend her for her professionalism, attention to detail, and at the same time, being lovely and supportive to make us at ease during our audit. She is very customer focused and full of knowledge that she shared with us as well.read more
    yanting dong
    I would like to thank the team at GCC for their services. In particular, I would like to thank my lead auditor Faz.Faz was extremely patient with me and explained all the requirements for the audit well before the audit date.He was able to explain in simple terms what documents were needed and why they were needed. For anyone wanting to get an audit done, I would highly recommend you get into contact GCC.Thanks again GCC and I'll definitely be back for my next audit.Abdiread more
    Abdi Mohamud
    Absolutely fantastic service, in particular from auditors Faz and Sladjan who were incredibly professional and understanding, as well as Kath who was very accommodating. Will definitely be going with GCC again, and requesting Faz and Sladjan again if possible, as well as recommending GCC to the other providers I work with.read more
    Luke Walsh
    Very pleased with the services of GCC. Extra special thanks to our auditor Mel Peka who has been instrumental in the success of our NDIS journey as a provider. Mel has been so supportive from the start. She constantly communicated to us, guided us thru until the lead up to the audit. She allayed our anxieties and has been profoundly helpful and we are so blessed to have been audited by her. Much respect to the team and esp to Mel who has showed true professionalism . She has certainly changed our outlook / perpective about audit and made us feel supported, wittingly challenged and most importantly she has provided us emotional support that helped us prepare for what we considered one of the biggest milestones of our journey as a provider. So blessed to have chosen GCC and highly recommended to providers for ndis registration audit.read more
    Maria Espiritu
    Excellent services. Timely & informative communication. Had a wonderful audit experience. Thank you so much Emma, Jasmine and everyone at GCC.
    Graciana James
    Very supportive, explained very well and very personable approach. Thank you
    Wendy Barnett
    Working with GCC has been easy and quick.The auditors I worked with were great; performed very thorough work and in a collabrative way.With good preparation of policy/procedure/form documents, ensuring a sound understanding of how these relate to Practice Standards andQuality Indicators - you will make the work of your GCC auditor easy and will lead you to a successful outcome.read more
    Michael Ayres
    We highly recommend Global Compliance Certification for auditing. We had a wonderful experience with the whole team. Staff are very professional and easy to communicate.
    jomon jose
    Global Compliance Certification (GCC) provided high quality support and service throughout the whole audit process. They were very knowledgeable and put everyone at ease. I couldn't recommend them highly enough.read more
    Sarah Baillie
    We had the pleasure of working with Global Compliance Certification. We found the staff to be reliable and totally customer service focused. Our work was carried out in a timely manner. We highly recommend this company.read more
    CRAIG WALKER
    Veronica and her team of Auditors were a pleasure to deal with. They made the NDIS Audit process smooth and informative. I will definitely be back to GCC for my next Audit is 18 months.
    Shelley Farrington