NDIS Audit – Verification

GCC is an Approved Quality Auditor for the NDIS practice standards. We offer both Verification and Certification assessments for NDIS providers.

About the Verification audits

Providers requiring a verification quality audit usually deliver lower risk/lower complexity supports and services. Many providers requiring a verification audit are already subject to professional regulation as a requirement of doing business, for example through the Australian Health Practitioner Regulation Agency (AHPRA) and other professional bodies.

Professional regulation means a practitioner must already meet set standards and is subject to ongoing monitoring of their competency to practice, including through continuing professional development.

Because of the existing obligations of these providers to their relevant professional bodies, and the less complex support types delivered, the provider will engage GCC Auditors to complete a desktop review of the required documentary evidence outlined for each profession in the Verification Module.

Quick Quote

Fill out the form below to find out more

The verification process

Frequently Asked Questions

NDIS Audit process Questions

How quickly can I get an NDIS provider audit?

Our flexible booking approach means we’re ready when you are. Our NDIS Coordinator will talk to you about the requirements you need to meet for a successful audit. We will provide you with the information you need to prepare for the audit and only then schedule a date.

This allows us to book you in quickly, once we know you are ready.

Will your auditors come to me?

We strive to use local auditors to save our clients unnecessary costs. We have auditors in Sydney, Melbourne, Brisbane, Perth, Adelaide, Newcastle, Wollongong, Bendigo, Ballarat, Gold Coast, Sunshine Coast, Geelong, Mornington Peninsula, and other regional areas.

How long until I receive my certificate of registration?

The NDIS Commission will undertake a formal assessment in accordance with internal procedures and legislative requirements. They will be in contact with you if there is any further information required to assist the NDIS Commissioner in making the final decision.
There is no legislated timeframe regarding finalising an application after audit report has been received. This all depends on the complexity of each application. The Commission are working on case-by-case basis to finalise each application accordingly with due process.
The NDIS Commission will email you the outcome once your application is processed and a decision made.

They are processing a high volume of applications and ask for your patience. 
If you wish to enquire about the status of your application, please contact the NDIS Commission directly – 1800 035 544

If they request any additional information from us, we will keep you updated so you are aware of the progress of your application. 

NDIS Audit Requirements Questions

What do I need to provide?

A comprehensive checklist will be provided to you if you decide to undertake your audit with GCC. 

You will also have an NDIS Audit Coordinator to assist you with any questions you have. 

As auditors, we are unable to provide you with templates or policies, etc., but we can guide you in the right direction if you have a question about how to meet the requirements. 

The focus areas of the audit will be:

  • Policies and procedures (systems) to meet the NDIS Practice Standards and Quality Indicators relevant to your scope.
  • Worker Screening documents and evidence of appropriate qualifications (where applicable)
  • Business insurance
What qualifications do I need to be an NDIS provider?

The required qualifications for each occupation group are set by the NDIS Commission and consider professional registration requirements and the industry requirements.

The last pages of the document outline the qualification required for each registration group. As you scroll up you will see what evidence the auditor will need to sight to evidence the qualifications.

What is the difference between Level 1, Level 2 & Level 3 Support Coordination?

Level 1 and 2 support coordination fall under registration group 0106 – Assistance in coordinating or managing life stages, transitions, and supports. This registration group does not have any mandatory qualifications or memberships to be able to deliver supports and falls under the Core Module standards. Providers must demonstrate suitability by meeting the Core Module Practice Standards and Quality Indicators. Auditors will consider how the provider is managing any potential risks associated with the delivery of this support/service and any specific opportunities for improvement.

Level 3, known as 0132 Specialist Support Coordination, is a specialised registration group centred around complex participant needs and circumstances. Typically, Social Workers and Psychologists are approved however each submission is subject to individual assessment of qualifications, memberships, and professional development by the Commission. Providers must demonstrate suitability by meeting the Core Module and Module 4 Practice Standards and Quality Indicators. Auditors will consider how the provider is managing any potential risks associated with the delivery of this support/service and any specific opportunities for improvement.

NDIS Registration questions

How can I remove a registration from my scope?

You can complete an “application for variation of registration” form (obtained from the NDIS Commission) to request removal of a registration group between audits. Otherwise, simply do not claim any line items that fall under that registration category for the period of your registration. Once it comes time for renewal of your registration you can select to remove it.

Is there an additional fee to ‘register’ once the NDIS audit is completed?

The NDIS Commission does not charge a fee for registration.

What is provisional Certification?
  • Provisional audits assess the documentation and readiness of a provider to start providing NDIS services. It does not require involvement from participants or seek evidence of implementation. If you undertake a provisional audit, you will be required to undergo a full certification audit within 18 months of your registration being granted.
  • Full Certification audits are completed by providers who are registered with the NDIS Commission and/or have existing participants. Stage 1 looks at the documented systems (policies and procedures etc.) and then during stage 2 of the audit, the auditor will interview participants and workers. This is done to ensure the companies systems are being implemented appropriately. A mid-term audit is required 18 months after the NDIS approves the application. The mid-term audit reviews the Governance and Operational Management practice standards as well as various focus areas depending on the providers’ previous audit. 
What kind of insurance do I need?
  • A certificate of currency for current insurance that meets the minimum level of cover commensurate to the scope of the provider. 
  • Providers should seek professional advice as to the type and amount of insurance that is necessary.
  • Public liability is mandatory in most cases. 
  • Professional indemnity insurance is required when you provide professional advice as a part of your services. 
  • If you have workers, you may need to have workers’ compensation insurance.
When can I provide services to NDIA managed participants?

You can only provide services to NDIA managed participants once the NDIS Commission has approved your application and sent you a certificate of registration. 

Can I change the ABN I am registered in?

Providers often want to change from a sole trader to a company for tax purposes however there may be other reasons you wish to change your ABN.

The NDIS Commission tracks provider registration based on the providers ABN. This means, any changes to the ABN will require the provider to apply for a new registration under that ABN with the commission.

We have assisted many providers through this process and provide notification to the NDIS Commission on your behalf. Please contact us and we can assist you.

I am an unregistered provider – what are my obligations?

If you are an unregistered provider, you will still need to meet certain requirements and ensure you follow the NDIS code of conduct. You can find out more here.

Bespoke services

What Our Clients Say

There is no one else we would trust other than GCC. Thank you for the lovely experience we have had in both our audit for registration and our mid-term audit. We are grateful to the professional and friendly team who made this process a smooth one. You have offered service like no other, and your competitive prices are a bonus! Thanks again, and see you next time!read more
dacsa Support
My first experience with auditors in my effort to becoming registered with NDIS have been highly positive. GCC's clear pathways that were reinforced from my initial contact with them through to the manager of GCC have been consistently helpful with a great advice and guidance. As a result of their support and recognising the high level demands that will follow with the service scope of my business of early childhood supports and specialist coordination, I was able to create a service where I am now able to employ staff rather than be a sole trader. The icing on the cake was with the auditor (Susan Hickey) who not only used the audit process that meets the NDIS Quality and Safeguards Standards, but her support and guidance was exemplary by the way that can only add value to my services. I appreciated greatly her genuine interest in finding out about my skills and abilities which only demonstrated further my ability to undertake Early Childhood and Specialist Support Coordination. I want to commend Susan for her highest-level professionalism complimented by her expert skills and abilities, as well as her affirmation and validation. Thank you Susan for your contribution to the development of Allied Developmental Care. I will never forget you.read more
Elsa Kyriacou-Balopitos
GCC team is very professional, responsive and supportive.I would definitely recommend "Saeed" from GCC to anyone looking for high quality and professionals auditors with reasonable cost.
Hala Mourad
Gcc Auditor sent me what was required before the audit and I knew what to expect. She was professional and thorough. Gcc price is the best compared to the market and also they submit the report to NDIS without delay. I would recommend them if you're looking for Auditor.read more
kip shaddy
GCC made the auditor process smooth. GCC was professional and explained the whole process. I recommend GCC.
sami bitar
K Plus M team can highly recommend GCC as they were highly professional, highly experienced in the industry, and highly efficient. The GCC team (no exception) is very responsive and very helpful throughout the process. Great customer service.read more
kplusm kplusm
Book my Audit around two weeks ago. GCC was very responsive towards my email and queries I had. Especially Eliza from admin team was so cooperative and helpful throughout my audit. She guided me from the beginning to the end, does not matter how many times I called her or email her and it was same with Auditor as well. Much appreciated.The auditor was well educated and fully formed. Auditor emailed me with all the required documents and gave me time to complete all the paperwork and get all the NDIS orientation certificates and training certificates ready. Once everything ready it was smooth and easy.I would certainly recommend Global Compliance Certification (GCC) for its good interaction, assistance, expertise, and compassionate staff.read more
Vserve Australia
Great materials. easy to follow and understand. %100 recommended.
Ashkan Ghaffari
I can highly recommend Global Compliance Certification for your next Integrated Management System audit. They are a team of highly skilled and professional auditors.
Genee Govender
I Highly Recommend GCC For The High Quality Of Their Services.Our Audit Process Was Very Smooth And Professional In All Stages.Also I Had Great Experience With GCC Training, Thanks For Your Valuable Training Courses And Resources.read more
lida zarifi
A professional and thorough company for all your accreditation requirements. A pleasure from making an appointment to audit, they are very knowledgeable and friendly. Thank you for your services.
Contact Corp-Pest-Mgmt
GCC were easy to contact and friendly to work with. They provided clear instructions and demonstrated a willingness to provide support throughout the audit process.
Michelle M
SSH Group are very pleased with our engagement of GCC for ISO compliance. We have found the navigation through all audit stages of ISO certification to be smooth with GCC and commend the team in general, and Gary in particular as being very professional, experienced, efficient and friendly. We are happy to continue our relationship with GCC and would recommend them to our clients and partners.read more
Business Development Team
dedicated supports and professional audit. Very helpful team. Effective and efficient manner. Highly recommended. Competitive quote provided as well (that is why it is chosen vs. other providers)
nam nghia nguyen
GCC was very helpful prior to audit. Eliza took the time to explain key information regarding NDIS and audit process . Once I booked the audit GCC was proactive , great customer service and all emails were well documented and organised. Hamed conducted my audit. Prior to my audit he was helpful with any questions or concerns I had . My audit day went really well and Hamed was very well spoken and had a friendly approach which helped remove any stress associated with completing a provisional audit . Many thanks for making this experience into becoming a new NDIS Registered Provider a great one!! The pricing for this audit was reasonable compared to some other quotes I received.Overall, great communication, great organisation skills and great customer service . I look forward to working with GCC for any future audits !RegardsManalread more
manal yaccoub
I completed my NDIS Certification Audit on Friday 23 April 2021 and as terrified as I was of the process, the management (Mousa Sharifi) and auditors (Shari Ghobadi and Tania Raar), who conducted the audit were absolutely wonderful every step of the way. I am very grateful for the successful outcome of my audit, however more than that, I am most grateful to this amazing GCC team and will recommend them to any provider out there seeking to obtain their NDIS Certification. Thank you.read more
Mel Mardon
Professionalism, supportive, clear communication of expectations and excellent customer service is the experience received when using GCC.Staff experience and skills were exceptional, ranging from sales, management and auditors.read more
Gavin Lau
Sahar 🙂 and Hamid 🙂 were very professional, extremely patient and very kind to me during all aspects of my Audit. I was a little nervous and they ensured I was okay and we managed to get through my Audit wonderfully. Thank you Sahar and Hamid 🙂 you were both very understanding in the lead up to my Audit and also during my Audit - you both made me feel very comfortable and relaxed.read more
Kat & Mark Moore
Staffs were very responsive and professional. Would love to work with them again.
Cover Bae
Moussa and his team of auditors always provide a friendly and professional approach during their audits. They are happy to do workarounds to the schedule based on our operating requirements of the day. Their findings provide clear guidance to any area we may need to address at the time of the audit. Its always a pleasure to have Moussa and his team around.read more
Michael Hasking