NDIS Audit – Midterm

It is a requirement of maintaining your NDIS registration to undertake your midterm audit by the due date.

About the NDIS Mid-term audits

Registered NDIS providers are required to undertake a mid-term audit within 18 months from the date of registration as shown on the certificate of registration. Completing the midterm audit by the due date is a condition of maintaining your registration as an NDIS provider. The mid-term audit will assess how you are implementing your services to NDIS participants and how you are continuing to meet the requirements of the NDIS Practice Standards and Quality Indicators. This usually involves interviews with participants and staff, as well as file and documentation review.

The NDIS midterm audit is a great opportunity to check how your business is going, and if there are any improvements that can be considered.

Your midterm audit due date can be found when viewing your registration record in the NDIS Quality and Safeguards Commission’s Provider Portal. The due date is calculated as 18 months after your registration date and occurs halfway through the 3-year registration cycle. If you’re not sure when your midterm audit is due, feel free to contact GCC and our friendly team are happy to help.

If GCC completed your previous audit, we will reach out to you prior to your midterm audit to remind you it is coming up and provide you with a form to complete to gain some updated information about your business so we can provide you with a quote.

If you’re new to GCC we’re also happy to help! Simply contact us and provide us with some information and your previous NDIS audit report so we can discuss your audit requirements with you.

GCC will then work with you to schedule a date for your midterm audit, considering your due date and audit requirements.

NDIS Quote request

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    The Midterm Audit Process

    NDIS Midterm Audit Process – Preparing for your Audit and required documents

    This short video (2 minutes) explains NDIS Midterm audit process and how to be preared for this audit.

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    Frequently Asked Questions

    What happens if I don’t complete my mid-term audit by the due date?

    As undertaking a mid-term audit is a condition of your NDIS registration, failure by a provider to meet this requirement may result in your organisation being in breach of a condition of registration. The Certificate may be suspended, withdrawn, or cancelled for a limited period or permanently.

    What do I need to prepare for my mid-term audit?

    You will need to demonstrate that you are continuing to meet the requirements of the NDIS Practice Standards and Quality Indicators and your obligations as a registered provider. This will involve an assessment of your NDIS policies/ NDIS procedures and completed files or documents. The audit will also involve interviews with staff members and participants who consent to participate in the audit. You may wish to review your previous audit report to assist in your preparation and ensure any outstanding non-conformities from your previous audit have been addressed.

    Will I have the same auditor complete my audit as last time?

    For consistency we endeavour to assign the same NDIS auditor that completed your first audit where possible, with consideration to auditor availability and location, as they have an understanding of your business from the previous audit. For this reason, we encourage you to begin planning your midterm audit early and schedule your NDIS audit in advance to ensure your preferred auditor is available. If you would like to request a different auditor completes your midterm audit, please feel free to let our scheduling team know when arranging your audit date.

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    What Our Clients Say

    Our Auditor Abdullah was very thorough and informative with comments on how we can still do better and how our Integrated Management System can help us grow.
    Jason Lewis
    Our Auditor, Mosta Ashena, is very professional and highly knowledgeable in his craft. He made sure that applicants to become NDIS Provider have the right knowledge and skills before recommending to NDIS Commission for approval.Thank you GCC and Mosta and we are looking forward to our midterm audit.God bless!read more
    Ferdinand Pandes
    Over the past few years we have had GCC complete our HACCP audits.Their professionalism, communication and knowledge was outstanding.Special thanks to our auditor Abdullah for his time with us.
    Claire Hinds
    I received excellent customer service from GCC team before, during and after my audit exercise. They were professional in their communication and business conduct.In terms of cost, I got value for money. I did shop around before I choose them. I found GCC affordable without having to wait for a long time for audit appointment.I confidently recommend GCC for your NDIS provider audit, and you will never regret you did.read more
    Highly recommend with 5 stars for their professionalism and outstanding communication throughout the Audit. Many thanks to the Lead Auditor - Joven Mercado and Certification Co-ordinator - Priscilla Bonella for their outstanding effort and service.read more
    Fleximake Bookkeeping
    We have had a wonderful experience with GCC as we go through the NDIS verification process. We have used GCC twice now and on both occasions they have provided a high quality service. Their communication is next to none, with quick informative replies.Their service is always positive and friendly yet professional and helpful.I would highly recommend GCC to anyone in need of this service.read more
    J Gee
    All staff, managers, and auditors have effective communication, oriented and innovation. Enjoyed working with GC Certification and thank you for your professional nature. I recommend GC Certification for now and the future.read more
    Thank you to GCC (Jo and Mandana) for your professionalism, kindness, excellent feedback and sense of humour that lightened up a super stressful time. I don't think anyone looks forward to 'audit day' but you certainly made it much less stressful. Thank you!read more
    Cass Rochelle
    My auditors were both lovely. I learnt soo much from my audits. I am guaranteed I will be improving myself from their feedback. Great service !!
    Rose Ann Dreske
    We couldn't have asked for better auditors. The level of communication was outstanding.Thank you, Mr Shari and Mr Saeed Ghobadi you were both an absolute pleasure to deal with. Hope you will be available for our next audit. Highly recommended.read more
    nomusa Napier
    I am very happy working with GCC from the day one I have contacted and their communication was excellent on every phone call or on enquiry.The auditors were excellent and I will highly recommend for JO Gray and Mosta.read more
    madhavi latha
    We had Mel Peka as our auditor. We highly recommend her for her professionalism, attention to detail, and at the same time, being lovely and supportive to make us at ease during our audit. She is very customer focused and full of knowledge that she shared with us as well.read more
    yanting dong
    I would like to thank the team at GCC for their services. In particular, I would like to thank my lead auditor Faz.Faz was extremely patient with me and explained all the requirements for the audit well before the audit date.He was able to explain in simple terms what documents were needed and why they were needed. For anyone wanting to get an audit done, I would highly recommend you get into contact GCC.Thanks again GCC and I'll definitely be back for my next audit.Abdiread more
    Abdi Mohamud
    Absolutely fantastic service, in particular from auditors Faz and Sladjan who were incredibly professional and understanding, as well as Kath who was very accommodating. Will definitely be going with GCC again, and requesting Faz and Sladjan again if possible, as well as recommending GCC to the other providers I work with.read more
    Luke Walsh
    Very pleased with the services of GCC. Extra special thanks to our auditor Mel Peka who has been instrumental in the success of our NDIS journey as a provider. Mel has been so supportive from the start. She constantly communicated to us, guided us thru until the lead up to the audit. She allayed our anxieties and has been profoundly helpful and we are so blessed to have been audited by her. Much respect to the team and esp to Mel who has showed true professionalism . She has certainly changed our outlook / perpective about audit and made us feel supported, wittingly challenged and most importantly she has provided us emotional support that helped us prepare for what we considered one of the biggest milestones of our journey as a provider. So blessed to have chosen GCC and highly recommended to providers for ndis registration audit.read more
    Maria Espiritu
    Excellent services. Timely & informative communication. Had a wonderful audit experience. Thank you so much Emma, Jasmine and everyone at GCC.
    Graciana James
    Very supportive, explained very well and very personable approach. Thank you
    Wendy Barnett
    Working with GCC has been easy and quick.The auditors I worked with were great; performed very thorough work and in a collabrative way.With good preparation of policy/procedure/form documents, ensuring a sound understanding of how these relate to Practice Standards andQuality Indicators - you will make the work of your GCC auditor easy and will lead you to a successful outcome.read more
    Michael Ayres
    I highly recommend GCC, they were very professional during the audit process. As a new provider we learned and were able to improve our internal processes. Special shout out to Shari - our auditor who made the whole process simple and easy to understand.read more
    Abhinav Gupta
    We highly recommend Global Compliance Certification for auditing. We had a wonderful experience with the whole team. Staff are very professional and easy to communicate.
    jomon jose