NDIS Audit – Renewal
Recertification and Reverification

When your registration is due to expire, you will need to undertake a Re-certification or Re-verification audit to renew your registration.

About the NDIS Re-Certification and Re-Verification Audit

The registration cycle for NDIS Providers is 3 years long. Your registration expiry date is located on your certificate of registration received by the NDIS Commission. To continue being a registered NDIS Provider and continue claiming NDIA payments, you must apply to renew your registration and undertake another audit before the expiry date.

When your NDIS registration is due to expire, the NDIS Commission will send you a reminder email roughly 6 months before expiry with instructions on how to complete your renewal application in the portal. Please follow these instructions carefully to complete your renewal application.

Renewing your NDIS registration is an ideal time to review your scope of services and consider any additional supports or services you might like to add. When completing the renewal application, you can add or remove any registration groups from your scope. It is also important to ensure all information is up to date including key personnel details, head office address and any outlet addresses. If there have been changes to the above information, you can update this when completing the renewal application. If you require any assistance with the renewal application, please contact the NDIS Commission directly.

Once you have completed your application, you will receive an “initial scope of audit” document that you can provide to GCC to give you a quote and discuss your audit needs with you. The recertification or reverification audit is similar to an initial NDIS certification or NDIS verification audit, and also looks at the continued effectiveness of the service as a whole and how you intend to improve the service and maintain its quality.

The Re-certification audit will assess how you are meeting the NDIS Practice Standards and Quality Indicators relevant to your scope, and involves your auditor assessing your documented systems, interviews with staff and participants as well as file reviews to witness how the services are being implemented. Your recertification audit will occur in 2 parts – stage 1 is a desktop document review that is completed remotely, and stage 2 is an onsite visit to your location to assess how you are implementing the service.

The Re-verification audit will assess how you are meeting the requirements of the Verification Module in the NDIS Practice Standards and Quality Indicators and incorporates a desktop document review completed remotely.

To complete your NDIS Renewal Application, log in to the NDIS Quality and Safeguards Commission’s Provider Portal here. If you require assistance completing your application please refer to the NDIS Commission’s Quick Reference Guide here or contact the NDIS Commission directly. 

NDIS Quote request

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    The Registration Renewal Process

    NDIS Renewal; Re-Certification or Re-Verification

    Preparing for your Audit and required documents

    This short video explains NDIS Renewal process and how to get prepared for NDIS Re-Certification or Re-Verification audit.

    Play video

    Frequently Asked Questions

    What happens if I don’t complete my recertification or reverification audit by the due date?

    If you don’t complete a NDIS renewal application and complete your audit by the deadline your registration is at risk of expiry. If your registration expires, you will not be able to claim NDIA payments for services. To avoid the risk of your registration expiring, ensure you complete your renewal application and contact GCC to arrange your audit as soon as possible, approximately 6 months prior to the expiry date of your certificate. If you would like to retain your NDIS registration but believe you will have difficulty completing the audit by the deadline, please contact us for assistance.

    See NDIS Legislation, rules and policies here.

    Why do I have to undergo another audit, and will the recertification/reverification audit be as detailed as the first audit?

    As the NDIS Commission’s registration cycle is 3 years long, when your registration is due to expire, you are required to undergo another audit to renew your registration for another 3 years. While another audit requires time and preparation, it is a great opportunity to assess how your business is going and if there are any improvements you can make to the service. GCC’s auditors are highly experienced in the industry and can provide valuable feedback to help improve your business and help you succeed in the future. The recertification/reverification audit is a full assessment against the relevant NDIS Practice Standards and Quality Indicators.

    When will I receive my updated certificate of registration?

    Once your audit report has been submitted by GCC, we do not have any oversight or control of the processing of your application. Your application will be assessed by the NDIS Commission and you will be notified when a decision has been made and provided with a copy of your new registration certificate, with a new expiry date. Your registration will remain active while the NDIS Commission are assessing your renewal application.

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    Our Auditor Abdullah was very thorough and informative with comments on how we can still do better and how our Integrated Management System can help us grow.
    Jason Lewis
    Our Auditor, Mosta Ashena, is very professional and highly knowledgeable in his craft. He made sure that applicants to become NDIS Provider have the right knowledge and skills before recommending to NDIS Commission for approval.Thank you GCC and Mosta and we are looking forward to our midterm audit.God bless!read more
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    Over the past few years we have had GCC complete our HACCP audits.Their professionalism, communication and knowledge was outstanding.Special thanks to our auditor Abdullah for his time with us.
    Claire Hinds
    I received excellent customer service from GCC team before, during and after my audit exercise. They were professional in their communication and business conduct.In terms of cost, I got value for money. I did shop around before I choose them. I found GCC affordable without having to wait for a long time for audit appointment.I confidently recommend GCC for your NDIS provider audit, and you will never regret you did.read more
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    Highly recommend with 5 stars for their professionalism and outstanding communication throughout the Audit. Many thanks to the Lead Auditor - Joven Mercado and Certification Co-ordinator - Priscilla Bonella for their outstanding effort and service.read more
    Fleximake Bookkeeping
    We have had a wonderful experience with GCC as we go through the NDIS verification process. We have used GCC twice now and on both occasions they have provided a high quality service. Their communication is next to none, with quick informative replies.Their service is always positive and friendly yet professional and helpful.I would highly recommend GCC to anyone in need of this service.read more
    J Gee
    All staff, managers, and auditors have effective communication, oriented and innovation. Enjoyed working with GC Certification and thank you for your professional nature. I recommend GC Certification for now and the future.read more
    ELIANE BOUSTANI
    Thank you to GCC (Jo and Mandana) for your professionalism, kindness, excellent feedback and sense of humour that lightened up a super stressful time. I don't think anyone looks forward to 'audit day' but you certainly made it much less stressful. Thank you!read more
    Cass Rochelle
    My auditors were both lovely. I learnt soo much from my audits. I am guaranteed I will be improving myself from their feedback. Great service !!
    Rose Ann Dreske
    We couldn't have asked for better auditors. The level of communication was outstanding.Thank you, Mr Shari and Mr Saeed Ghobadi you were both an absolute pleasure to deal with. Hope you will be available for our next audit. Highly recommended.read more
    nomusa Napier
    I am very happy working with GCC from the day one I have contacted and their communication was excellent on every phone call or on enquiry.The auditors were excellent and I will highly recommend for JO Gray and Mosta.read more
    madhavi latha
    We had Mel Peka as our auditor. We highly recommend her for her professionalism, attention to detail, and at the same time, being lovely and supportive to make us at ease during our audit. She is very customer focused and full of knowledge that she shared with us as well.read more
    yanting dong
    I would like to thank the team at GCC for their services. In particular, I would like to thank my lead auditor Faz.Faz was extremely patient with me and explained all the requirements for the audit well before the audit date.He was able to explain in simple terms what documents were needed and why they were needed. For anyone wanting to get an audit done, I would highly recommend you get into contact GCC.Thanks again GCC and I'll definitely be back for my next audit.Abdiread more
    Abdi Mohamud
    Absolutely fantastic service, in particular from auditors Faz and Sladjan who were incredibly professional and understanding, as well as Kath who was very accommodating. Will definitely be going with GCC again, and requesting Faz and Sladjan again if possible, as well as recommending GCC to the other providers I work with.read more
    Luke Walsh
    Very pleased with the services of GCC. Extra special thanks to our auditor Mel Peka who has been instrumental in the success of our NDIS journey as a provider. Mel has been so supportive from the start. She constantly communicated to us, guided us thru until the lead up to the audit. She allayed our anxieties and has been profoundly helpful and we are so blessed to have been audited by her. Much respect to the team and esp to Mel who has showed true professionalism . She has certainly changed our outlook / perpective about audit and made us feel supported, wittingly challenged and most importantly she has provided us emotional support that helped us prepare for what we considered one of the biggest milestones of our journey as a provider. So blessed to have chosen GCC and highly recommended to providers for ndis registration audit.read more
    Maria Espiritu
    Excellent services. Timely & informative communication. Had a wonderful audit experience. Thank you so much Emma, Jasmine and everyone at GCC.
    Graciana James
    Very supportive, explained very well and very personable approach. Thank you
    Wendy Barnett
    Working with GCC has been easy and quick.The auditors I worked with were great; performed very thorough work and in a collabrative way.With good preparation of policy/procedure/form documents, ensuring a sound understanding of how these relate to Practice Standards andQuality Indicators - you will make the work of your GCC auditor easy and will lead you to a successful outcome.read more
    Michael Ayres
    I highly recommend GCC, they were very professional during the audit process. As a new provider we learned and were able to improve our internal processes. Special shout out to Shari - our auditor who made the whole process simple and easy to understand.read more
    Abhinav Gupta
    We highly recommend Global Compliance Certification for auditing. We had a wonderful experience with the whole team. Staff are very professional and easy to communicate.
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