NDIS Audit – Renewal
Recertification and Reverification

When your registration is due to expire, you will need to undertake a Re-certification or Re-verification audit to renew your registration.

About the NDIS Re-Certification and Re-Verification Audit

The registration cycle for NDIS Providers is 3 years long. Your registration expiry date is located on your certificate of registration received by the NDIS Commission. To continue being a registered NDIS Provider and continue claiming NDIA payments, you must apply to renew your registration and undertake another audit before the expiry date.

When your NDIS registration is due to expire, the NDIS Commission will send you a reminder email roughly 6 months before expiry with instructions on how to complete your renewal application in the portal. Please follow these instructions carefully to complete your renewal application.

Renewing your NDIS registration is an ideal time to review your scope of services and consider any additional supports or services you might like to add. When completing the renewal application, you can add or remove any registration groups from your scope. It is also important to ensure all information is up to date including key personnel details, head office address and any outlet addresses. If there have been changes to the above information, you can update this when completing the renewal application. If you require any assistance with the renewal application, please contact the NDIS Commission directly.

Once you have completed your application, you will receive an “initial scope of audit” document that you can provide to GCC to give you a quote and discuss your audit needs with you. The recertification or reverification audit is similar to an initial NDIS certification or NDIS verification audit, and also looks at the continued effectiveness of the service as a whole and how you intend to improve the service and maintain its quality.

The Re-certification audit will assess how you are meeting the NDIS Practice Standards and Quality Indicators relevant to your scope, and involves your auditor assessing your documented systems, interviews with staff and participants as well as file reviews to witness how the services are being implemented. Your recertification audit will occur in 2 parts – stage 1 is a desktop document review that is completed remotely, and stage 2 is an onsite visit to your location to assess how you are implementing the service.

The Re-verification audit will assess how you are meeting the requirements of the Verification Module in the NDIS Practice Standards and Quality Indicators and incorporates a desktop document review completed remotely.

To complete your NDIS Renewal Application, log in to the NDIS Quality and Safeguards Commission’s Provider Portal here. If you require assistance completing your application please refer to the NDIS Commission’s Quick Reference Guide here or contact the NDIS Commission directly. 

NDIS Quote request

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    The Registration Renewal Process

    NDIS Renewal; Re-Certification or Re-Verification

    Preparing for your Audit and required documents

    This short video explains NDIS Renewal process and how to get prepared for NDIS Re-Certification or Re-Verification audit.

    Play video

    Frequently Asked Questions

    What happens if I don’t complete my recertification or reverification audit by the due date?

    If you don’t complete a NDIS renewal application and complete your audit by the deadline your registration is at risk of expiry. If your registration expires, you will not be able to claim NDIA payments for services. To avoid the risk of your registration expiring, ensure you complete your renewal application and contact GCC to arrange your audit as soon as possible, approximately 6 months prior to the expiry date of your certificate. If you would like to retain your NDIS registration but believe you will have difficulty completing the audit by the deadline, please contact us for assistance.

    See NDIS Legislation, rules and policies here.

    Why do I have to undergo another audit, and will the recertification/reverification audit be as detailed as the first audit?

    As the NDIS Commission’s registration cycle is 3 years long, when your registration is due to expire, you are required to undergo another audit to renew your registration for another 3 years. While another audit requires time and preparation, it is a great opportunity to assess how your business is going and if there are any improvements you can make to the service. GCC’s auditors are highly experienced in the industry and can provide valuable feedback to help improve your business and help you succeed in the future. The recertification/reverification audit is a full assessment against the relevant NDIS Practice Standards and Quality Indicators.

    When will I receive my updated certificate of registration?

    Once your audit report has been submitted by GCC, we do not have any oversight or control of the processing of your application. Your application will be assessed by the NDIS Commission and you will be notified when a decision has been made and provided with a copy of your new registration certificate, with a new expiry date. Your registration will remain active while the NDIS Commission are assessing your renewal application.

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    What Our Clients Say

    Thank you to GCC (Jo and Mandana) for your professionalism, kindness, excellent feedback and sense of humour that lightened up a super stressful time. I don't think anyone looks forward to 'audit day' but you certainly made it much less stressful. Thank you!read more
    Cass Rochelle
    Auditing with GCC was an awesome experience. Auditors were knowledgeable, open minded and highly professionals.End of the audit we could able to learn more about NDIS expectations and we were highly motivated to provide our services with confidence to our community . Auditors Mosta Ashena & Saeed Ghobadi are highly recommended 👌 .read more
    tvm australia
    My auditors were both lovely. I learnt soo much from my audits. I am guaranteed I will be improving myself from their feedback. Great service !!
    Rose Ann Dreske
    We couldn't have asked for better auditors. The level of communication was outstanding.Thank you, Mr Shari and Mr Saeed Ghobadi you were both an absolute pleasure to deal with. Hope you will be available for our next audit. Highly recommended.read more
    nomusa Napier
    I am very happy working with GCC from the day one I have contacted and their communication was excellent on every phone call or on enquiry.The auditors were excellent and I will highly recommend for JO Gray and Mosta.read more
    madhavi latha
    We had Mel Peka as our auditor. We highly recommend her for her professionalism, attention to detail, and at the same time, being lovely and supportive to make us at ease during our audit. She is very customer focused and full of knowledge that she shared with us as well.read more
    yanting dong
    I would like to thank the team at GCC for their services. In particular, I would like to thank my lead auditor Faz.Faz was extremely patient with me and explained all the requirements for the audit well before the audit date.He was able to explain in simple terms what documents were needed and why they were needed. For anyone wanting to get an audit done, I would highly recommend you get into contact GCC.Thanks again GCC and I'll definitely be back for my next audit.Abdiread more
    Abdi Mohamud
    Absolutely fantastic service, in particular from auditors Faz and Sladjan who were incredibly professional and understanding, as well as Kath who was very accommodating. Will definitely be going with GCC again, and requesting Faz and Sladjan again if possible, as well as recommending GCC to the other providers I work with.read more
    Luke Walsh
    Very pleased with the services of GCC. Extra special thanks to our auditor Mel Peka who has been instrumental in the success of our NDIS journey as a provider. Mel has been so supportive from the start. She constantly communicated to us, guided us thru until the lead up to the audit. She allayed our anxieties and has been profoundly helpful and we are so blessed to have been audited by her. Much respect to the team and esp to Mel who has showed true professionalism . She has certainly changed our outlook / perpective about audit and made us feel supported, wittingly challenged and most importantly she has provided us emotional support that helped us prepare for what we considered one of the biggest milestones of our journey as a provider. So blessed to have chosen GCC and highly recommended to providers for ndis registration audit.read more
    Maria Espiritu
    Excellent services. Timely & informative communication. Had a wonderful audit experience. Thank you so much Emma, Jasmine and everyone at GCC.
    Graciana James
    Very supportive, explained very well and very personable approach. Thank you
    Wendy Barnett
    Working with GCC has been easy and quick.The auditors I worked with were great; performed very thorough work and in a collabrative way.With good preparation of policy/procedure/form documents, ensuring a sound understanding of how these relate to Practice Standards andQuality Indicators - you will make the work of your GCC auditor easy and will lead you to a successful outcome.read more
    Michael Ayres
    I highly recommend GCC, they were very professional during the audit process. As a new provider we learned and were able to improve our internal processes. Special shout out to Shari - our auditor who made the whole process simple and easy to understand.read more
    Abhinav Gupta
    We highly recommend Global Compliance Certification for auditing. We had a wonderful experience with the whole team. Staff are very professional and easy to communicate.
    jomon jose
    GCC is to be congratulated on a well presented, highly articulate and exacting team.Comforting Home Care recently undertook a provisional audit in preparation for providing a service to people with disabilities under the NDIS.The GCC team represents among the highest levels of customer service we have experienced. We can’t speak highly enough about the process followed by GCC. The Lead Auditor was engaging and encouraging in the meeting of service standards and their application to given situations in the audit process. She detailed and provided a clear explanation of issues that needed elaboration. Furthermore, we have been challenged to complete and finalise the outstanding areas that arose in the audit.Thank you GCC for finalising the CHC audit.We recommend the Global Compliance Certification unreservedly.read more
    Comforting Home Care Pty Ltd
    Global Compliance Certification (GCC) provided high quality support and service throughout the whole audit process. They were very knowledgeable and put everyone at ease. I couldn't recommend them highly enough.read more
    Sarah Baillie
    We did our provision audit with GCC in Feb 2020 and completed our Mid-term audit with them again last week. Safe to say we will be doing our next audit with GCC as they are an absolute pleasure to deal with!Thanks again to the team for making this such a smooth process for us!read more
    Majid A
    We had the pleasure of working with Global Compliance Certification. We found the staff to be reliable and totally customer service focused. Our work was carried out in a timely manner. We highly recommend this company.read more
    CRAIG WALKER
    Veronica and her team of Auditors were a pleasure to deal with. They made the NDIS Audit process smooth and informative. I will definitely be back to GCC for my next Audit is 18 months.
    Shelley Farrington
    I was little apprehensive prior to the first stage of the audit not knowing exactly how it would transpire. I was please at the amount of pre information I received and the level of explanation of the process and what they would look at. The auditor had investigated our system prior to the audit and the question-and-answer session went smoothly. Before starting the process, the auditor made us feel comfortable and relaxed and spent time understanding the nature of our business. The overall experience was good and very positive for us and we recommend GCC to any other organisation considering their servicesread more
    Ronald van der Schalk