ISO 9001 Quality Management System

ISO 9001 is a standard that sets out the requirements for a quality management system. The standard is designed as a framework to help guide an organisation towards continual improvement and an increase in customer satisfaction.

About ISO 9001 Quality Management System

This standard is designed to provide an international baseline for quality management, which can be used by companies around the world, regardless of their industry or organisational size. ISO 9001 has become the most widely used and implemented quality management system in the world.

ISO 9001 Principles

QMP 1 – Customer focus
QMP 2 – Leadership
QMP 3 – Engagement of people
QMP 4 – Process approach
QMP 5 – Improvement
QMP 6 – Evidence-based decision making
QMP 7 – Relationship management

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Focus of ISO 9001

Documentation, planning, and processes that support your Quality Management System
Your organisation’s leadership and their responsibilities
Work environment and resource management

How a product moves from idea to delivery
Quality Management System analysis with Corrective and predictive actions taken and Regular audits and reviews

Benefits of ISO 9001 Certification

Sustainable quality assurance
Increases satisfaction among customers and employees
Attracts investment, enhances brand reputation and removes barriers to trade
Provides an advantage over competitors who are not certified
Improves profitability through process improvement and a higher return on assets
Increases customer confidence and international acceptance
Improves business performance and manages business risk
Streamlines operations and reduces waste and increases business savings
Encourages internal communication and raises morale
Reduces new employee on-boarding time and ensures staff competencies

Certification Process

Certification involves GCC assessing your organisation in order to ascertain that management systems meet the requirements of one or more recognised standards. Becoming certified to a nationally or internationally recognised standard is of great benefit to an organization. It improves overall performance, builds confidence within stakeholder groups and broadens the scope of new opportunity.

Application/ Contract

Application for certification by client
GCC will review and provide certification proposal
Client accepts the agreement and return to GCC
Audit dates will be booked
GCC conducts Gap Analysis (optional)

Certification Audit/ Transfer

Stage 1 Audit, The Audit team will assess documentation and readiness of management system for Stage 2 Audit
Stage 2, Certification Audit, Audit team will assess implementation of system and will verify any issues outstanding from the Stage 1 Audit.
Organisation will be recommended for Certification after review and positive decision by the independent GCC certification Authority,
A Certificate will be issued

Maintaining certification

Surveillance Audits

Each issued certificate has a three-year life period. Upon certification, an audit program will be created for regular audits over the three-year period. These audits confirm company’s on-going compliance with specified requirements of the standard. At least one surveillance audit per year is required.

Re-Certification

Re-Certification

The certification expires within 3 years and a re-certification Audit will be conducted prior to the expiry date to ensure that Management System is maintained.

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