ISO 9001 Quality Management System

ISO 9001 is a standard that sets out the requirements for a quality management system. The standard is designed as a framework to help guide an organisation towards continual improvement and an increase in customer satisfaction.

About ISO 9001 Quality Management System

This standard is designed to provide an international baseline for quality management, which can be used by companies around the world, regardless of their industry or organisational size. ISO 9001 has become the most widely used and implemented quality management system in the world.

ISO 9001 Principles

  • QMP 1 – Customer focus
  • QMP 2 – Leadership
  • QMP 3 – Engagement of people
  • QMP 4 – Process approach
  • QMP 5 – Improvement
  • QMP 6 – Evidence-based decision making
  • QMP 7 – Relationship management

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Focus of ISO 9001

  • Documentation, planning, and processes that support your Quality Management System
  • Your organisation’s leadership and their responsibilities
  • Work environment and resource management
  • How a product moves from idea to delivery
  • Quality Management System analysis with Corrective and predictive actions taken and Regular audits and reviews

Benefits of ISO 9001 Certification

  • Sustainable quality assurance
  • Increases satisfaction among customers and employees
  • Attracts investment, enhances brand reputation and removes barriers to trade
  • Provides an advantage over competitors who are not certified
  • Improves profitability through process improvement and a higher return on assets
  • Increases customer confidence and international acceptance
  • Improves business performance and manages business risk
  • Streamlines operations and reduces waste and increases business savings
  • Encourages internal communication and raises morale
  • Reduces new employee on-boarding time and ensures staff competencies

Certification Process

Certification involves GCC assessing your organisation in order to ascertain that management systems meet the requirements of one or more recognised standards. Becoming certified to a nationally or internationally recognised standard is of great benefit to an organization. It improves overall performance, builds confidence within stakeholder groups and broadens the scope of new opportunity.

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ISO 9001 – QMS