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Summary of the NDIS Review and its Implications for Providers


Summary of the National Disability Insurance Scheme (NDIS) Review and its Implications for Providers

By Jasmine Hare, NDIS Technical Support – GCC

Introduction: On Tuesday, 18th October 2022, Bill Shorten MP, Minister for the National Disability Insurance Scheme (NDIS), announced a comprehensive review of the NDIS. The review aimed to evaluate the effectiveness, efficiency, and accessibility of the scheme, with a focus on enhancing outcomes for participants and addressing the challenges faced by service providers.

Review Findings: The review’s final report was published on the 7th December 2023 and highlighted several key findings regarding the current state of the NDIS:

  1. Accessibility: There were concerns raised about the accessibility of the NDIS for participants, particularly those from marginalized communities and remote areas. Barriers to access, including complex application processes and inadequate support services, were identified as significant challenges.
  2. Participant Outcomes: While the NDIS has undoubtedly improved the lives of many participants, there were concerns about inconsistent outcomes and variations in service quality. Some participants reported difficulties in navigating the system and accessing the supports they need to achieve their goals.
  3. Provider Sustainability and a Quality Workforce: Service providers expressed concerns about the sustainability of their businesses under the current NDIS funding model. A need for training and maintaining a quality workforce was also identified.
  4. Safeguarding and Quality: The review identified gaps in oversight of providers that are delivering high-risk supports and a need for continuous improvement in the quality of services.

Changes and Recommendations: In response to the review findings, some of the following changes and recommendations were proposed:

  1. Improved Access and Equity: The NDIS will implement measures to enhance accessibility for all participants, including streamlining application processes, increasing support for culturally and linguistically diverse communities, and improving service provision in remote areas.
  2. Enhanced Participant Support: The NDIS will introduce measures to better support participants in navigating the system and accessing appropriate services. This may include increased funding for advocacy and support coordination services, as well as improved information and communication channels.
  3. Provider Funding and Regulation: To address concerns about provider sustainability, the NDIS will undertake a review of pricing arrangements and administrative processes. Initiatives for workforce training, attraction and retention have been proposed to develop a quality workforce that will deliver quality services.
  4. Provider Registration: The review proposed a new model of provider registration using a risk-based approach and different tiers of registration. This recommendation also includes improving and streamlining worker screening processes and regulation of all providers under the NDIS Quality and Safeguards Commission.

Impact on Providers: The proposed changes are expected to have significant implications for NDIS service providers:

  1. Increased Demand: Improved access and support measures may lead to a higher demand for services, particularly in underserved communities and regions. Providers may need to expand their capacity to meet this increased demand effectively.
  2. Financial Sustainability: Revisions to funding arrangements and administrative processes are likely to have a positive impact on the financial sustainability of NDIS service providers. A quality workforce will allow providers to attract and maintain the resources needed to provide quality supports.
  3. Quality Assurance: With a renewed focus on participant outcomes and service quality, providers will need to prioritize quality assurance measures to ensure they deliver effective and person-centered supports. This may involve investing in staff training, accreditation, and continuous improvement initiatives.

Conclusion: The NDIS review represents a significant step towards improving the effectiveness and accessibility of the scheme for all stakeholders. The proposed changes are yet to undergo community consultation and the design process. The review targets a 5-year transition plan for the recommendations to be fully implemented. The full report outlines the 26 recommendations in detail, and GCC encourages providers to read the report in full for further information. 

By implementing the proposed changes and recommendations, the NDIS aims to enhance participant outcomes, support provider sustainability, and deliver on its promise of empowering people with disabilities to live full and meaningful lives.

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Ardin Keshavarz

Director of Operations - Ardin , GCC's Director of Operations, has over 25 years experience in auditing and certification and has mentored over 100 auditors and assessors in different sectors.